Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
978	Red calls	February 2025	Aneurin Bevan
738	Red calls	February 2025	Cardiff & Vale
783	Red calls	February 2025	Cwm Taf Morgannwg
688	Red calls	February 2025	Swansea Bay
5,392	Red calls	March 2025	Wales
1,229	Red calls	March 2025	Betsi Cadwaladr
217	Red calls	March 2025	Powys
716	Red calls	March 2025	Hywel Dda
952	Red calls	March 2025	Aneurin Bevan
770	Red calls	March 2025	Cardiff & Vale
791	Red calls	March 2025	Cwm Taf Morgannwg
717	Red calls	March 2025	Swansea Bay
5,172	Red calls	April 2025	Wales
1,183	Red calls	April 2025	Betsi Cadwaladr
210	Red calls	April 2025	Powys
638	Red calls	April 2025	Hywel Dda
922	Red calls	April 2025	Aneurin Bevan
772	Red calls	April 2025	Cardiff & Vale
751	Red calls	April 2025	Cwm Taf Morgannwg
696	Red calls	April 2025	Swansea Bay
5,199	Red calls	May 2025	Wales
1,183	Red calls	May 2025	Betsi Cadwaladr
190	Red calls	May 2025	Powys
710	Red calls	May 2025	Hywel Dda
972	Red calls	May 2025	Aneurin Bevan
717	Red calls	May 2025	Cardiff & Vale
734	Red calls	May 2025	Cwm Taf Morgannwg
693	Red calls	May 2025	Swansea Bay
5,096	Red calls	June 2025	Wales
1,157	Red calls	June 2025	Betsi Cadwaladr
209	Red calls	June 2025	Powys
659	Red calls	June 2025	Hywel Dda
976	Red calls	June 2025	Aneurin Bevan
748	Red calls	June 2025	Cardiff & Vale
687	Red calls	June 2025	Cwm Taf Morgannwg
660	Red calls	June 2025	Swansea Bay
1,845	Red calls resulting in an emergency response at the scene	October 2015	Wales
418	Red calls resulting in an emergency response at the scene	October 2015	Betsi Cadwaladr
58	Red calls resulting in an emergency response at the scene	October 2015	Powys
184	Red calls resulting in an emergency response at the scene	October 2015	Hywel Dda
316	Red calls resulting in an emergency response at the scene	October 2015	Aneurin Bevan
357	Red calls resulting in an emergency response at the scene	October 2015	Cardiff & Vale
322	Red calls resulting in an emergency response at the scene	October 2015	Abertawe Bro Morgannwg
190	Red calls resulting in an emergency response at the scene	October 2015	Cwm Taf
1,708	Red calls resulting in an emergency response at the scene	November 2015	Wales
371	Red calls resulting in an emergency response at the scene	November 2015	Betsi Cadwaladr
53	Red calls resulting in an emergency response at the scene	November 2015	Powys
182	Red calls resulting in an emergency response at the scene	November 2015	Hywel Dda
347	Red calls resulting in an emergency response at the scene	November 2015	Aneurin Bevan
282	Red calls resulting in an emergency response at the scene	November 2015	Cardiff & Vale
291	Red calls resulting in an emergency response at the scene	November 2015	Abertawe Bro Morgannwg
182	Red calls resulting in an emergency response at the scene	November 2015	Cwm Taf
1,908 [b]	Red calls resulting in an emergency response at the scene	December 2015	Wales
421 [b]	Red calls resulting in an emergency response at the scene	December 2015	Betsi Cadwaladr
78 [b]	Red calls resulting in an emergency response at the scene	December 2015	Powys
207 [b]	Red calls resulting in an emergency response at the scene	December 2015	Hywel Dda
330 [b]	Red calls resulting in an emergency response at the scene	December 2015	Aneurin Bevan
318 [b]	Red calls resulting in an emergency response at the scene	December 2015	Cardiff & Vale
352 [b]	Red calls resulting in an emergency response at the scene	December 2015	Abertawe Bro Morgannwg
202 [b]	Red calls resulting in an emergency response at the scene	December 2015	Cwm Taf
1,835	Red calls resulting in an emergency response at the scene	January 2016	Wales
432	Red calls resulting in an emergency response at the scene	January 2016	Betsi Cadwaladr
60	Red calls resulting in an emergency response at the scene	January 2016	Powys
181	Red calls resulting in an emergency response at the scene	January 2016	Hywel Dda
352	Red calls resulting in an emergency response at the scene	January 2016	Aneurin Bevan
323	Red calls resulting in an emergency response at the scene	January 2016	Cardiff & Vale
308	Red calls resulting in an emergency response at the scene	January 2016	Abertawe Bro Morgannwg
179	Red calls resulting in an emergency response at the scene	January 2016	Cwm Taf
1,777	Red calls resulting in an emergency response at the scene	February 2016	Wales
363	Red calls resulting in an emergency response at the scene	February 2016	Betsi Cadwaladr
75	Red calls resulting in an emergency response at the scene	February 2016	Powys
184	Red calls resulting in an emergency response at the scene	February 2016	Hywel Dda
361	Red calls resulting in an emergency response at the scene	February 2016	Aneurin Bevan
284	Red calls resulting in an emergency response at the scene	February 2016	Cardiff & Vale
323	Red calls resulting in an emergency response at the scene	February 2016	Abertawe Bro Morgannwg
187	Red calls resulting in an emergency response at the scene	February 2016	Cwm Taf
1,885	Red calls resulting in an emergency response at the scene	March 2016	Wales
401	Red calls resulting in an emergency response at the scene	March 2016	Betsi Cadwaladr
59	Red calls resulting in an emergency response at the scene	March 2016	Powys
204	Red calls resulting in an emergency response at the scene	March 2016	Hywel Dda
358	Red calls resulting in an emergency response at the scene	March 2016	Aneurin Bevan
331	Red calls resulting in an emergency response at the scene	March 2016	Cardiff & Vale
366	Red calls resulting in an emergency response at the scene	March 2016	Abertawe Bro Morgannwg
166	Red calls resulting in an emergency response at the scene	March 2016	Cwm Taf
1,591	Red calls resulting in an emergency response at the scene	April 2016	Wales
347	Red calls resulting in an emergency response at the scene	April 2016	Betsi Cadwaladr
57	Red calls resulting in an emergency response at the scene	April 2016	Powys
175	Red calls resulting in an emergency response at the scene	April 2016	Hywel Dda
312	Red calls resulting in an emergency response at the scene	April 2016	Aneurin Bevan
213	Red calls resulting in an emergency response at the scene	April 2016	Cardiff & Vale
340	Red calls resulting in an emergency response at the scene	April 2016	Abertawe Bro Morgannwg
147	Red calls resulting in an emergency response at the scene	April 2016	Cwm Taf
1,670	Red calls resulting in an emergency response at the scene	May 2016	Wales
376	Red calls resulting in an emergency response at the scene	May 2016	Betsi Cadwaladr
53	Red calls resulting in an emergency response at the scene	May 2016	Powys
192	Red calls resulting in an emergency response at the scene	May 2016	Hywel Dda
270	Red calls resulting in an emergency response at the scene	May 2016	Aneurin Bevan
299	Red calls resulting in an emergency response at the scene	May 2016	Cardiff & Vale
312	Red calls resulting in an emergency response at the scene	May 2016	Abertawe Bro Morgannwg
168	Red calls resulting in an emergency response at the scene	May 2016	Cwm Taf

Showing 901 to 1,000 of 5,616 rows

Page 10 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.