Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
314	Red calls resulting in an emergency response at the scene	June 2017	Aneurin Bevan
283	Red calls resulting in an emergency response at the scene	June 2017	Cardiff & Vale
331	Red calls resulting in an emergency response at the scene	June 2017	Abertawe Bro Morgannwg
170	Red calls resulting in an emergency response at the scene	June 2017	Cwm Taf
1,821	Red calls resulting in an emergency response at the scene	July 2017	Wales
416	Red calls resulting in an emergency response at the scene	July 2017	Betsi Cadwaladr
65	Red calls resulting in an emergency response at the scene	July 2017	Powys
222	Red calls resulting in an emergency response at the scene	July 2017	Hywel Dda
301	Red calls resulting in an emergency response at the scene	July 2017	Aneurin Bevan
322	Red calls resulting in an emergency response at the scene	July 2017	Cardiff & Vale
333	Red calls resulting in an emergency response at the scene	July 2017	Abertawe Bro Morgannwg
162	Red calls resulting in an emergency response at the scene	July 2017	Cwm Taf
1,727	Red calls resulting in an emergency response at the scene	August 2017	Wales
374	Red calls resulting in an emergency response at the scene	August 2017	Betsi Cadwaladr
64	Red calls resulting in an emergency response at the scene	August 2017	Powys
212	Red calls resulting in an emergency response at the scene	August 2017	Hywel Dda
258	Red calls resulting in an emergency response at the scene	August 2017	Aneurin Bevan
299	Red calls resulting in an emergency response at the scene	August 2017	Cardiff & Vale
374	Red calls resulting in an emergency response at the scene	August 2017	Abertawe Bro Morgannwg
146	Red calls resulting in an emergency response at the scene	August 2017	Cwm Taf
1,682	Red calls resulting in an emergency response at the scene	September 2017	Wales
365	Red calls resulting in an emergency response at the scene	September 2017	Betsi Cadwaladr
65	Red calls resulting in an emergency response at the scene	September 2017	Powys
201	Red calls resulting in an emergency response at the scene	September 2017	Hywel Dda
271	Red calls resulting in an emergency response at the scene	September 2017	Aneurin Bevan
265	Red calls resulting in an emergency response at the scene	September 2017	Cardiff & Vale
370	Red calls resulting in an emergency response at the scene	September 2017	Abertawe Bro Morgannwg
145	Red calls resulting in an emergency response at the scene	September 2017	Cwm Taf
1,796	Red calls resulting in an emergency response at the scene	October 2017	Wales
384	Red calls resulting in an emergency response at the scene	October 2017	Betsi Cadwaladr
55	Red calls resulting in an emergency response at the scene	October 2017	Powys
204	Red calls resulting in an emergency response at the scene	October 2017	Hywel Dda
318	Red calls resulting in an emergency response at the scene	October 2017	Aneurin Bevan
307	Red calls resulting in an emergency response at the scene	October 2017	Cardiff & Vale
344	Red calls resulting in an emergency response at the scene	October 2017	Abertawe Bro Morgannwg
184	Red calls resulting in an emergency response at the scene	October 2017	Cwm Taf
1,780	Red calls resulting in an emergency response at the scene	November 2017	Wales
364	Red calls resulting in an emergency response at the scene	November 2017	Betsi Cadwaladr
50	Red calls resulting in an emergency response at the scene	November 2017	Powys
238	Red calls resulting in an emergency response at the scene	November 2017	Hywel Dda
322	Red calls resulting in an emergency response at the scene	November 2017	Aneurin Bevan
279	Red calls resulting in an emergency response at the scene	November 2017	Cardiff & Vale
349	Red calls resulting in an emergency response at the scene	November 2017	Abertawe Bro Morgannwg
178	Red calls resulting in an emergency response at the scene	November 2017	Cwm Taf
2,258	Red calls resulting in an emergency response at the scene	December 2017	Wales
501	Red calls resulting in an emergency response at the scene	December 2017	Betsi Cadwaladr
85	Red calls resulting in an emergency response at the scene	December 2017	Powys
254	Red calls resulting in an emergency response at the scene	December 2017	Hywel Dda
421	Red calls resulting in an emergency response at the scene	December 2017	Aneurin Bevan
352	Red calls resulting in an emergency response at the scene	December 2017	Cardiff & Vale
439	Red calls resulting in an emergency response at the scene	December 2017	Abertawe Bro Morgannwg
206	Red calls resulting in an emergency response at the scene	December 2017	Cwm Taf
2,187	Red calls resulting in an emergency response at the scene	January 2018	Wales
456	Red calls resulting in an emergency response at the scene	January 2018	Betsi Cadwaladr
63	Red calls resulting in an emergency response at the scene	January 2018	Powys
264	Red calls resulting in an emergency response at the scene	January 2018	Hywel Dda
425	Red calls resulting in an emergency response at the scene	January 2018	Aneurin Bevan
326	Red calls resulting in an emergency response at the scene	January 2018	Cardiff & Vale
433	Red calls resulting in an emergency response at the scene	January 2018	Abertawe Bro Morgannwg
220	Red calls resulting in an emergency response at the scene	January 2018	Cwm Taf
1,930	Red calls resulting in an emergency response at the scene	February 2018	Wales
373	Red calls resulting in an emergency response at the scene	February 2018	Betsi Cadwaladr
60	Red calls resulting in an emergency response at the scene	February 2018	Powys
255	Red calls resulting in an emergency response at the scene	February 2018	Hywel Dda
355	Red calls resulting in an emergency response at the scene	February 2018	Aneurin Bevan
318	Red calls resulting in an emergency response at the scene	February 2018	Cardiff & Vale
392	Red calls resulting in an emergency response at the scene	February 2018	Abertawe Bro Morgannwg
177	Red calls resulting in an emergency response at the scene	February 2018	Cwm Taf
2,207	Red calls resulting in an emergency response at the scene	March 2018	Wales
454	Red calls resulting in an emergency response at the scene	March 2018	Betsi Cadwaladr
74	Red calls resulting in an emergency response at the scene	March 2018	Powys
265	Red calls resulting in an emergency response at the scene	March 2018	Hywel Dda
409	Red calls resulting in an emergency response at the scene	March 2018	Aneurin Bevan
360	Red calls resulting in an emergency response at the scene	March 2018	Cardiff & Vale
455	Red calls resulting in an emergency response at the scene	March 2018	Abertawe Bro Morgannwg
190	Red calls resulting in an emergency response at the scene	March 2018	Cwm Taf
1,778	Red calls resulting in an emergency response at the scene	April 2018	Wales
370	Red calls resulting in an emergency response at the scene	April 2018	Betsi Cadwaladr
67	Red calls resulting in an emergency response at the scene	April 2018	Powys
198	Red calls resulting in an emergency response at the scene	April 2018	Hywel Dda
333	Red calls resulting in an emergency response at the scene	April 2018	Aneurin Bevan
313	Red calls resulting in an emergency response at the scene	April 2018	Cardiff & Vale
368	Red calls resulting in an emergency response at the scene	April 2018	Abertawe Bro Morgannwg
129	Red calls resulting in an emergency response at the scene	April 2018	Cwm Taf
1,927	Red calls resulting in an emergency response at the scene	May 2018	Wales
389	Red calls resulting in an emergency response at the scene	May 2018	Betsi Cadwaladr
86	Red calls resulting in an emergency response at the scene	May 2018	Powys
212	Red calls resulting in an emergency response at the scene	May 2018	Hywel Dda
354	Red calls resulting in an emergency response at the scene	May 2018	Aneurin Bevan
347	Red calls resulting in an emergency response at the scene	May 2018	Cardiff & Vale
356	Red calls resulting in an emergency response at the scene	May 2018	Abertawe Bro Morgannwg
183	Red calls resulting in an emergency response at the scene	May 2018	Cwm Taf
2,016	Red calls resulting in an emergency response at the scene	June 2018	Wales
447	Red calls resulting in an emergency response at the scene	June 2018	Betsi Cadwaladr
80	Red calls resulting in an emergency response at the scene	June 2018	Powys
239	Red calls resulting in an emergency response at the scene	June 2018	Hywel Dda
306	Red calls resulting in an emergency response at the scene	June 2018	Aneurin Bevan
385	Red calls resulting in an emergency response at the scene	June 2018	Cardiff & Vale
373	Red calls resulting in an emergency response at the scene	June 2018	Abertawe Bro Morgannwg
186	Red calls resulting in an emergency response at the scene	June 2018	Cwm Taf

Showing 1,101 to 1,200 of 5,616 rows

Page 12 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.