Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
2,038	Red calls resulting in an emergency response at the scene	July 2018	Wales
439	Red calls resulting in an emergency response at the scene	July 2018	Betsi Cadwaladr
74	Red calls resulting in an emergency response at the scene	July 2018	Powys
278	Red calls resulting in an emergency response at the scene	July 2018	Hywel Dda
331	Red calls resulting in an emergency response at the scene	July 2018	Aneurin Bevan
306	Red calls resulting in an emergency response at the scene	July 2018	Cardiff & Vale
404	Red calls resulting in an emergency response at the scene	July 2018	Abertawe Bro Morgannwg
206	Red calls resulting in an emergency response at the scene	July 2018	Cwm Taf
1,960	Red calls resulting in an emergency response at the scene	August 2018	Wales
451	Red calls resulting in an emergency response at the scene	August 2018	Betsi Cadwaladr
73	Red calls resulting in an emergency response at the scene	August 2018	Powys
228	Red calls resulting in an emergency response at the scene	August 2018	Hywel Dda
330	Red calls resulting in an emergency response at the scene	August 2018	Aneurin Bevan
291	Red calls resulting in an emergency response at the scene	August 2018	Cardiff & Vale
423	Red calls resulting in an emergency response at the scene	August 2018	Abertawe Bro Morgannwg
164	Red calls resulting in an emergency response at the scene	August 2018	Cwm Taf
1,911	Red calls resulting in an emergency response at the scene	September 2018	Wales
363	Red calls resulting in an emergency response at the scene	September 2018	Betsi Cadwaladr
70	Red calls resulting in an emergency response at the scene	September 2018	Powys
230	Red calls resulting in an emergency response at the scene	September 2018	Hywel Dda
338	Red calls resulting in an emergency response at the scene	September 2018	Aneurin Bevan
321	Red calls resulting in an emergency response at the scene	September 2018	Cardiff & Vale
374	Red calls resulting in an emergency response at the scene	September 2018	Abertawe Bro Morgannwg
215	Red calls resulting in an emergency response at the scene	September 2018	Cwm Taf
2,030	Red calls resulting in an emergency response at the scene	October 2018	Wales
469	Red calls resulting in an emergency response at the scene	October 2018	Betsi Cadwaladr
95	Red calls resulting in an emergency response at the scene	October 2018	Powys
224	Red calls resulting in an emergency response at the scene	October 2018	Hywel Dda
362	Red calls resulting in an emergency response at the scene	October 2018	Aneurin Bevan
334	Red calls resulting in an emergency response at the scene	October 2018	Cardiff & Vale
366	Red calls resulting in an emergency response at the scene	October 2018	Abertawe Bro Morgannwg
180	Red calls resulting in an emergency response at the scene	October 2018	Cwm Taf
2,211	Red calls resulting in an emergency response at the scene	November 2018	Wales
451	Red calls resulting in an emergency response at the scene	November 2018	Betsi Cadwaladr
79	Red calls resulting in an emergency response at the scene	November 2018	Powys
240	Red calls resulting in an emergency response at the scene	November 2018	Hywel Dda
422	Red calls resulting in an emergency response at the scene	November 2018	Aneurin Bevan
386	Red calls resulting in an emergency response at the scene	November 2018	Cardiff & Vale
420	Red calls resulting in an emergency response at the scene	November 2018	Abertawe Bro Morgannwg
213	Red calls resulting in an emergency response at the scene	November 2018	Cwm Taf
2,414	Red calls resulting in an emergency response at the scene	December 2018	Wales
434	Red calls resulting in an emergency response at the scene	December 2018	Betsi Cadwaladr
106	Red calls resulting in an emergency response at the scene	December 2018	Powys
255	Red calls resulting in an emergency response at the scene	December 2018	Hywel Dda
498	Red calls resulting in an emergency response at the scene	December 2018	Aneurin Bevan
414	Red calls resulting in an emergency response at the scene	December 2018	Cardiff & Vale
496	Red calls resulting in an emergency response at the scene	December 2018	Abertawe Bro Morgannwg
211	Red calls resulting in an emergency response at the scene	December 2018	Cwm Taf
2,028	Red calls resulting in an emergency response at the scene	January 2019	Wales
400	Red calls resulting in an emergency response at the scene	January 2019	Betsi Cadwaladr
82	Red calls resulting in an emergency response at the scene	January 2019	Powys
248	Red calls resulting in an emergency response at the scene	January 2019	Hywel Dda
390	Red calls resulting in an emergency response at the scene	January 2019	Aneurin Bevan
316	Red calls resulting in an emergency response at the scene	January 2019	Cardiff & Vale
384	Red calls resulting in an emergency response at the scene	January 2019	Abertawe Bro Morgannwg
208	Red calls resulting in an emergency response at the scene	January 2019	Cwm Taf
1,829	Red calls resulting in an emergency response at the scene	February 2019	Wales
368	Red calls resulting in an emergency response at the scene	February 2019	Betsi Cadwaladr
64	Red calls resulting in an emergency response at the scene	February 2019	Powys
214	Red calls resulting in an emergency response at the scene	February 2019	Hywel Dda
369	Red calls resulting in an emergency response at the scene	February 2019	Aneurin Bevan
307	Red calls resulting in an emergency response at the scene	February 2019	Cardiff & Vale
344	Red calls resulting in an emergency response at the scene	February 2019	Abertawe Bro Morgannwg
163	Red calls resulting in an emergency response at the scene	February 2019	Cwm Taf
2,052	Red calls resulting in an emergency response at the scene	March 2019	Wales
406	Red calls resulting in an emergency response at the scene	March 2019	Betsi Cadwaladr
85	Red calls resulting in an emergency response at the scene	March 2019	Powys
232	Red calls resulting in an emergency response at the scene	March 2019	Hywel Dda
366	Red calls resulting in an emergency response at the scene	March 2019	Aneurin Bevan
343	Red calls resulting in an emergency response at the scene	March 2019	Cardiff & Vale
393	Red calls resulting in an emergency response at the scene	March 2019	Abertawe Bro Morgannwg
227	Red calls resulting in an emergency response at the scene	March 2019	Cwm Taf
1,967	Red calls resulting in an emergency response at the scene	April 2019	Wales
404	Red calls resulting in an emergency response at the scene	April 2019	Betsi Cadwaladr
73	Red calls resulting in an emergency response at the scene	April 2019	Powys
237	Red calls resulting in an emergency response at the scene	April 2019	Hywel Dda
372	Red calls resulting in an emergency response at the scene	April 2019	Aneurin Bevan
285	Red calls resulting in an emergency response at the scene	April 2019	Cardiff & Vale
281	Red calls resulting in an emergency response at the scene	April 2019	Cwm Taf Morgannwg
315	Red calls resulting in an emergency response at the scene	April 2019	Swansea Bay
2,172	Red calls resulting in an emergency response at the scene	May 2019	Wales
456	Red calls resulting in an emergency response at the scene	May 2019	Betsi Cadwaladr
82	Red calls resulting in an emergency response at the scene	May 2019	Powys
274	Red calls resulting in an emergency response at the scene	May 2019	Hywel Dda
398	Red calls resulting in an emergency response at the scene	May 2019	Aneurin Bevan
322	Red calls resulting in an emergency response at the scene	May 2019	Cardiff & Vale
323	Red calls resulting in an emergency response at the scene	May 2019	Cwm Taf Morgannwg
317	Red calls resulting in an emergency response at the scene	May 2019	Swansea Bay
2,138	Red calls resulting in an emergency response at the scene	June 2019	Wales
423	Red calls resulting in an emergency response at the scene	June 2019	Betsi Cadwaladr
95	Red calls resulting in an emergency response at the scene	June 2019	Powys
242	Red calls resulting in an emergency response at the scene	June 2019	Hywel Dda
409	Red calls resulting in an emergency response at the scene	June 2019	Aneurin Bevan
343	Red calls resulting in an emergency response at the scene	June 2019	Cardiff & Vale
300	Red calls resulting in an emergency response at the scene	June 2019	Cwm Taf Morgannwg
326	Red calls resulting in an emergency response at the scene	June 2019	Swansea Bay
2,301	Red calls resulting in an emergency response at the scene	July 2019	Wales
463	Red calls resulting in an emergency response at the scene	July 2019	Betsi Cadwaladr
94	Red calls resulting in an emergency response at the scene	July 2019	Powys
277	Red calls resulting in an emergency response at the scene	July 2019	Hywel Dda

Showing 1,201 to 1,300 of 5,616 rows

Page 13 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.