Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
417	Red calls resulting in an emergency response at the scene	July 2019	Aneurin Bevan
351	Red calls resulting in an emergency response at the scene	July 2019	Cardiff & Vale
342	Red calls resulting in an emergency response at the scene	July 2019	Cwm Taf Morgannwg
357	Red calls resulting in an emergency response at the scene	July 2019	Swansea Bay
2,274	Red calls resulting in an emergency response at the scene	August 2019	Wales
481	Red calls resulting in an emergency response at the scene	August 2019	Betsi Cadwaladr
100	Red calls resulting in an emergency response at the scene	August 2019	Powys
278	Red calls resulting in an emergency response at the scene	August 2019	Hywel Dda
461	Red calls resulting in an emergency response at the scene	August 2019	Aneurin Bevan
341	Red calls resulting in an emergency response at the scene	August 2019	Cardiff & Vale
296	Red calls resulting in an emergency response at the scene	August 2019	Cwm Taf Morgannwg
317	Red calls resulting in an emergency response at the scene	August 2019	Swansea Bay
2,301	Red calls resulting in an emergency response at the scene	September 2019	Wales
507	Red calls resulting in an emergency response at the scene	September 2019	Betsi Cadwaladr
87	Red calls resulting in an emergency response at the scene	September 2019	Powys
273	Red calls resulting in an emergency response at the scene	September 2019	Hywel Dda
416	Red calls resulting in an emergency response at the scene	September 2019	Aneurin Bevan
360	Red calls resulting in an emergency response at the scene	September 2019	Cardiff & Vale
295	Red calls resulting in an emergency response at the scene	September 2019	Cwm Taf Morgannwg
363	Red calls resulting in an emergency response at the scene	September 2019	Swansea Bay
2,528	Red calls resulting in an emergency response at the scene	October 2019	Wales
473	Red calls resulting in an emergency response at the scene	October 2019	Betsi Cadwaladr
92	Red calls resulting in an emergency response at the scene	October 2019	Powys
270	Red calls resulting in an emergency response at the scene	October 2019	Hywel Dda
499	Red calls resulting in an emergency response at the scene	October 2019	Aneurin Bevan
427	Red calls resulting in an emergency response at the scene	October 2019	Cardiff & Vale
347	Red calls resulting in an emergency response at the scene	October 2019	Cwm Taf Morgannwg
420	Red calls resulting in an emergency response at the scene	October 2019	Swansea Bay
2,892	Red calls resulting in an emergency response at the scene	November 2019	Wales
588	Red calls resulting in an emergency response at the scene	November 2019	Betsi Cadwaladr
108	Red calls resulting in an emergency response at the scene	November 2019	Powys
294	Red calls resulting in an emergency response at the scene	November 2019	Hywel Dda
606	Red calls resulting in an emergency response at the scene	November 2019	Aneurin Bevan
448	Red calls resulting in an emergency response at the scene	November 2019	Cardiff & Vale
423	Red calls resulting in an emergency response at the scene	November 2019	Cwm Taf Morgannwg
425	Red calls resulting in an emergency response at the scene	November 2019	Swansea Bay
3,140	Red calls resulting in an emergency response at the scene	December 2019	Wales
686	Red calls resulting in an emergency response at the scene	December 2019	Betsi Cadwaladr
103	Red calls resulting in an emergency response at the scene	December 2019	Powys
376	Red calls resulting in an emergency response at the scene	December 2019	Hywel Dda
608	Red calls resulting in an emergency response at the scene	December 2019	Aneurin Bevan
485	Red calls resulting in an emergency response at the scene	December 2019	Cardiff & Vale
460	Red calls resulting in an emergency response at the scene	December 2019	Cwm Taf Morgannwg
422	Red calls resulting in an emergency response at the scene	December 2019	Swansea Bay
2,517	Red calls resulting in an emergency response at the scene	January 2020	Wales
510	Red calls resulting in an emergency response at the scene	January 2020	Betsi Cadwaladr
92	Red calls resulting in an emergency response at the scene	January 2020	Powys
313	Red calls resulting in an emergency response at the scene	January 2020	Hywel Dda
497	Red calls resulting in an emergency response at the scene	January 2020	Aneurin Bevan
369	Red calls resulting in an emergency response at the scene	January 2020	Cardiff & Vale
380	Red calls resulting in an emergency response at the scene	January 2020	Cwm Taf Morgannwg
356	Red calls resulting in an emergency response at the scene	January 2020	Swansea Bay
2,169	Red calls resulting in an emergency response at the scene	February 2020	Wales
472	Red calls resulting in an emergency response at the scene	February 2020	Betsi Cadwaladr
66	Red calls resulting in an emergency response at the scene	February 2020	Powys
254	Red calls resulting in an emergency response at the scene	February 2020	Hywel Dda
413	Red calls resulting in an emergency response at the scene	February 2020	Aneurin Bevan
341	Red calls resulting in an emergency response at the scene	February 2020	Cardiff & Vale
317	Red calls resulting in an emergency response at the scene	February 2020	Cwm Taf Morgannwg
306	Red calls resulting in an emergency response at the scene	February 2020	Swansea Bay
2,603	Red calls resulting in an emergency response at the scene	March 2020	Wales
501	Red calls resulting in an emergency response at the scene	March 2020	Betsi Cadwaladr
76	Red calls resulting in an emergency response at the scene	March 2020	Powys
283	Red calls resulting in an emergency response at the scene	March 2020	Hywel Dda
575	Red calls resulting in an emergency response at the scene	March 2020	Aneurin Bevan
401	Red calls resulting in an emergency response at the scene	March 2020	Cardiff & Vale
403	Red calls resulting in an emergency response at the scene	March 2020	Cwm Taf Morgannwg
364	Red calls resulting in an emergency response at the scene	March 2020	Swansea Bay
1,878	Red calls resulting in an emergency response at the scene	April 2020	Wales
381	Red calls resulting in an emergency response at the scene	April 2020	Betsi Cadwaladr
79	Red calls resulting in an emergency response at the scene	April 2020	Powys
194	Red calls resulting in an emergency response at the scene	April 2020	Hywel Dda
401	Red calls resulting in an emergency response at the scene	April 2020	Aneurin Bevan
289	Red calls resulting in an emergency response at the scene	April 2020	Cardiff & Vale
272	Red calls resulting in an emergency response at the scene	April 2020	Cwm Taf Morgannwg
262	Red calls resulting in an emergency response at the scene	April 2020	Swansea Bay
1,824	Red calls resulting in an emergency response at the scene	May 2020	Wales
361	Red calls resulting in an emergency response at the scene	May 2020	Betsi Cadwaladr
77	Red calls resulting in an emergency response at the scene	May 2020	Powys
206	Red calls resulting in an emergency response at the scene	May 2020	Hywel Dda
386	Red calls resulting in an emergency response at the scene	May 2020	Aneurin Bevan
282	Red calls resulting in an emergency response at the scene	May 2020	Cardiff & Vale
256	Red calls resulting in an emergency response at the scene	May 2020	Cwm Taf Morgannwg
256	Red calls resulting in an emergency response at the scene	May 2020	Swansea Bay
1,786	Red calls resulting in an emergency response at the scene	June 2020	Wales
344	Red calls resulting in an emergency response at the scene	June 2020	Betsi Cadwaladr
62	Red calls resulting in an emergency response at the scene	June 2020	Powys
195	Red calls resulting in an emergency response at the scene	June 2020	Hywel Dda
371	Red calls resulting in an emergency response at the scene	June 2020	Aneurin Bevan
284	Red calls resulting in an emergency response at the scene	June 2020	Cardiff & Vale
281	Red calls resulting in an emergency response at the scene	June 2020	Cwm Taf Morgannwg
249	Red calls resulting in an emergency response at the scene	June 2020	Swansea Bay
2,038	Red calls resulting in an emergency response at the scene	July 2020	Wales
392	Red calls resulting in an emergency response at the scene	July 2020	Betsi Cadwaladr
78	Red calls resulting in an emergency response at the scene	July 2020	Powys
199	Red calls resulting in an emergency response at the scene	July 2020	Hywel Dda
409	Red calls resulting in an emergency response at the scene	July 2020	Aneurin Bevan
341	Red calls resulting in an emergency response at the scene	July 2020	Cardiff & Vale
299	Red calls resulting in an emergency response at the scene	July 2020	Cwm Taf Morgannwg
320	Red calls resulting in an emergency response at the scene	July 2020	Swansea Bay

Showing 1,301 to 1,400 of 5,616 rows

Page 14 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.