Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
2,530	Red calls resulting in an emergency response at the scene	August 2020	Wales
468	Red calls resulting in an emergency response at the scene	August 2020	Betsi Cadwaladr
94	Red calls resulting in an emergency response at the scene	August 2020	Powys
286	Red calls resulting in an emergency response at the scene	August 2020	Hywel Dda
507	Red calls resulting in an emergency response at the scene	August 2020	Aneurin Bevan
398	Red calls resulting in an emergency response at the scene	August 2020	Cardiff & Vale
374	Red calls resulting in an emergency response at the scene	August 2020	Cwm Taf Morgannwg
403	Red calls resulting in an emergency response at the scene	August 2020	Swansea Bay
2,419	Red calls resulting in an emergency response at the scene	September 2020	Wales
494	Red calls resulting in an emergency response at the scene	September 2020	Betsi Cadwaladr
87	Red calls resulting in an emergency response at the scene	September 2020	Powys
259	Red calls resulting in an emergency response at the scene	September 2020	Hywel Dda
463	Red calls resulting in an emergency response at the scene	September 2020	Aneurin Bevan
352	Red calls resulting in an emergency response at the scene	September 2020	Cardiff & Vale
378	Red calls resulting in an emergency response at the scene	September 2020	Cwm Taf Morgannwg
386	Red calls resulting in an emergency response at the scene	September 2020	Swansea Bay
2,425	Red calls resulting in an emergency response at the scene	October 2020	Wales
491	Red calls resulting in an emergency response at the scene	October 2020	Betsi Cadwaladr
81	Red calls resulting in an emergency response at the scene	October 2020	Powys
241	Red calls resulting in an emergency response at the scene	October 2020	Hywel Dda
468	Red calls resulting in an emergency response at the scene	October 2020	Aneurin Bevan
401	Red calls resulting in an emergency response at the scene	October 2020	Cardiff & Vale
406	Red calls resulting in an emergency response at the scene	October 2020	Cwm Taf Morgannwg
337	Red calls resulting in an emergency response at the scene	October 2020	Swansea Bay
2,543	Red calls resulting in an emergency response at the scene	November 2020	Wales
456	Red calls resulting in an emergency response at the scene	November 2020	Betsi Cadwaladr
103	Red calls resulting in an emergency response at the scene	November 2020	Powys
249	Red calls resulting in an emergency response at the scene	November 2020	Hywel Dda
515	Red calls resulting in an emergency response at the scene	November 2020	Aneurin Bevan
444	Red calls resulting in an emergency response at the scene	November 2020	Cardiff & Vale
391	Red calls resulting in an emergency response at the scene	November 2020	Cwm Taf Morgannwg
385	Red calls resulting in an emergency response at the scene	November 2020	Swansea Bay
2,831	Red calls resulting in an emergency response at the scene	December 2020	Wales
517	Red calls resulting in an emergency response at the scene	December 2020	Betsi Cadwaladr
94	Red calls resulting in an emergency response at the scene	December 2020	Powys
298	Red calls resulting in an emergency response at the scene	December 2020	Hywel Dda
585	Red calls resulting in an emergency response at the scene	December 2020	Aneurin Bevan
421	Red calls resulting in an emergency response at the scene	December 2020	Cardiff & Vale
490	Red calls resulting in an emergency response at the scene	December 2020	Cwm Taf Morgannwg
426	Red calls resulting in an emergency response at the scene	December 2020	Swansea Bay
2,447	Red calls resulting in an emergency response at the scene	January 2021	Wales
577	Red calls resulting in an emergency response at the scene	January 2021	Betsi Cadwaladr
90	Red calls resulting in an emergency response at the scene	January 2021	Powys
278	Red calls resulting in an emergency response at the scene	January 2021	Hywel Dda
466	Red calls resulting in an emergency response at the scene	January 2021	Aneurin Bevan
353	Red calls resulting in an emergency response at the scene	January 2021	Cardiff & Vale
389	Red calls resulting in an emergency response at the scene	January 2021	Cwm Taf Morgannwg
294	Red calls resulting in an emergency response at the scene	January 2021	Swansea Bay
1,997	Red calls resulting in an emergency response at the scene	February 2021	Wales
402	Red calls resulting in an emergency response at the scene	February 2021	Betsi Cadwaladr
77	Red calls resulting in an emergency response at the scene	February 2021	Powys
216	Red calls resulting in an emergency response at the scene	February 2021	Hywel Dda
415	Red calls resulting in an emergency response at the scene	February 2021	Aneurin Bevan
298	Red calls resulting in an emergency response at the scene	February 2021	Cardiff & Vale
302	Red calls resulting in an emergency response at the scene	February 2021	Cwm Taf Morgannwg
287	Red calls resulting in an emergency response at the scene	February 2021	Swansea Bay
2,445	Red calls resulting in an emergency response at the scene	March 2021	Wales
472	Red calls resulting in an emergency response at the scene	March 2021	Betsi Cadwaladr
113	Red calls resulting in an emergency response at the scene	March 2021	Powys
265	Red calls resulting in an emergency response at the scene	March 2021	Hywel Dda
526	Red calls resulting in an emergency response at the scene	March 2021	Aneurin Bevan
380	Red calls resulting in an emergency response at the scene	March 2021	Cardiff & Vale
371	Red calls resulting in an emergency response at the scene	March 2021	Cwm Taf Morgannwg
318	Red calls resulting in an emergency response at the scene	March 2021	Swansea Bay
2,636	Red calls resulting in an emergency response at the scene	April 2021	Wales
500	Red calls resulting in an emergency response at the scene	April 2021	Betsi Cadwaladr
90	Red calls resulting in an emergency response at the scene	April 2021	Powys
297	Red calls resulting in an emergency response at the scene	April 2021	Hywel Dda
537	Red calls resulting in an emergency response at the scene	April 2021	Aneurin Bevan
415	Red calls resulting in an emergency response at the scene	April 2021	Cardiff & Vale
424	Red calls resulting in an emergency response at the scene	April 2021	Cwm Taf Morgannwg
373	Red calls resulting in an emergency response at the scene	April 2021	Swansea Bay
3,042	Red calls resulting in an emergency response at the scene	May 2021	Wales
622	Red calls resulting in an emergency response at the scene	May 2021	Betsi Cadwaladr
110	Red calls resulting in an emergency response at the scene	May 2021	Powys
354	Red calls resulting in an emergency response at the scene	May 2021	Hywel Dda
602	Red calls resulting in an emergency response at the scene	May 2021	Aneurin Bevan
497	Red calls resulting in an emergency response at the scene	May 2021	Cardiff & Vale
471	Red calls resulting in an emergency response at the scene	May 2021	Cwm Taf Morgannwg
386	Red calls resulting in an emergency response at the scene	May 2021	Swansea Bay
3,256	Red calls resulting in an emergency response at the scene	June 2021	Wales
660	Red calls resulting in an emergency response at the scene	June 2021	Betsi Cadwaladr
108	Red calls resulting in an emergency response at the scene	June 2021	Powys
372	Red calls resulting in an emergency response at the scene	June 2021	Hywel Dda
643	Red calls resulting in an emergency response at the scene	June 2021	Aneurin Bevan
528	Red calls resulting in an emergency response at the scene	June 2021	Cardiff & Vale
483	Red calls resulting in an emergency response at the scene	June 2021	Cwm Taf Morgannwg
462	Red calls resulting in an emergency response at the scene	June 2021	Swansea Bay
3,552	Red calls resulting in an emergency response at the scene	July 2021	Wales
782	Red calls resulting in an emergency response at the scene	July 2021	Betsi Cadwaladr
116	Red calls resulting in an emergency response at the scene	July 2021	Powys
354	Red calls resulting in an emergency response at the scene	July 2021	Hywel Dda
770	Red calls resulting in an emergency response at the scene	July 2021	Aneurin Bevan
563	Red calls resulting in an emergency response at the scene	July 2021	Cardiff & Vale
495	Red calls resulting in an emergency response at the scene	July 2021	Cwm Taf Morgannwg
472	Red calls resulting in an emergency response at the scene	July 2021	Swansea Bay
3,334	Red calls resulting in an emergency response at the scene	August 2021	Wales
755	Red calls resulting in an emergency response at the scene	August 2021	Betsi Cadwaladr
122	Red calls resulting in an emergency response at the scene	August 2021	Powys
403	Red calls resulting in an emergency response at the scene	August 2021	Hywel Dda

Showing 1,401 to 1,500 of 5,616 rows

Page 15 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.