Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
621	Red calls resulting in an emergency response at the scene	August 2021	Aneurin Bevan
497	Red calls resulting in an emergency response at the scene	August 2021	Cardiff & Vale
449	Red calls resulting in an emergency response at the scene	August 2021	Cwm Taf Morgannwg
487	Red calls resulting in an emergency response at the scene	August 2021	Swansea Bay
3,872	Red calls resulting in an emergency response at the scene	September 2021	Wales
830	Red calls resulting in an emergency response at the scene	September 2021	Betsi Cadwaladr
147	Red calls resulting in an emergency response at the scene	September 2021	Powys
437	Red calls resulting in an emergency response at the scene	September 2021	Hywel Dda
770	Red calls resulting in an emergency response at the scene	September 2021	Aneurin Bevan
628	Red calls resulting in an emergency response at the scene	September 2021	Cardiff & Vale
519	Red calls resulting in an emergency response at the scene	September 2021	Cwm Taf Morgannwg
541	Red calls resulting in an emergency response at the scene	September 2021	Swansea Bay
4,056	Red calls resulting in an emergency response at the scene	October 2021	Wales
837	Red calls resulting in an emergency response at the scene	October 2021	Betsi Cadwaladr
137	Red calls resulting in an emergency response at the scene	October 2021	Powys
424	Red calls resulting in an emergency response at the scene	October 2021	Hywel Dda
843	Red calls resulting in an emergency response at the scene	October 2021	Aneurin Bevan
639	Red calls resulting in an emergency response at the scene	October 2021	Cardiff & Vale
623	Red calls resulting in an emergency response at the scene	October 2021	Cwm Taf Morgannwg
553	Red calls resulting in an emergency response at the scene	October 2021	Swansea Bay
3,817	Red calls resulting in an emergency response at the scene	November 2021	Wales
781	Red calls resulting in an emergency response at the scene	November 2021	Betsi Cadwaladr
122	Red calls resulting in an emergency response at the scene	November 2021	Powys
451	Red calls resulting in an emergency response at the scene	November 2021	Hywel Dda
795	Red calls resulting in an emergency response at the scene	November 2021	Aneurin Bevan
600	Red calls resulting in an emergency response at the scene	November 2021	Cardiff & Vale
593	Red calls resulting in an emergency response at the scene	November 2021	Cwm Taf Morgannwg
475	Red calls resulting in an emergency response at the scene	November 2021	Swansea Bay
3,885	Red calls resulting in an emergency response at the scene	December 2021	Wales
768	Red calls resulting in an emergency response at the scene	December 2021	Betsi Cadwaladr
151	Red calls resulting in an emergency response at the scene	December 2021	Powys
457	Red calls resulting in an emergency response at the scene	December 2021	Hywel Dda
736	Red calls resulting in an emergency response at the scene	December 2021	Aneurin Bevan
629	Red calls resulting in an emergency response at the scene	December 2021	Cardiff & Vale
607	Red calls resulting in an emergency response at the scene	December 2021	Cwm Taf Morgannwg
537	Red calls resulting in an emergency response at the scene	December 2021	Swansea Bay
3,344	Red calls resulting in an emergency response at the scene	January 2022	Wales
660	Red calls resulting in an emergency response at the scene	January 2022	Betsi Cadwaladr
126	Red calls resulting in an emergency response at the scene	January 2022	Powys
405	Red calls resulting in an emergency response at the scene	January 2022	Hywel Dda
687	Red calls resulting in an emergency response at the scene	January 2022	Aneurin Bevan
508	Red calls resulting in an emergency response at the scene	January 2022	Cardiff & Vale
506	Red calls resulting in an emergency response at the scene	January 2022	Cwm Taf Morgannwg
452	Red calls resulting in an emergency response at the scene	January 2022	Swansea Bay
2,900	Red calls resulting in an emergency response at the scene	February 2022	Wales
612	Red calls resulting in an emergency response at the scene	February 2022	Betsi Cadwaladr
104	Red calls resulting in an emergency response at the scene	February 2022	Powys
301	Red calls resulting in an emergency response at the scene	February 2022	Hywel Dda
571	Red calls resulting in an emergency response at the scene	February 2022	Aneurin Bevan
440	Red calls resulting in an emergency response at the scene	February 2022	Cardiff & Vale
463	Red calls resulting in an emergency response at the scene	February 2022	Cwm Taf Morgannwg
409	Red calls resulting in an emergency response at the scene	February 2022	Swansea Bay
3,545	Red calls resulting in an emergency response at the scene	March 2022	Wales
808	Red calls resulting in an emergency response at the scene	March 2022	Betsi Cadwaladr
117	Red calls resulting in an emergency response at the scene	March 2022	Powys
375	Red calls resulting in an emergency response at the scene	March 2022	Hywel Dda
671	Red calls resulting in an emergency response at the scene	March 2022	Aneurin Bevan
591	Red calls resulting in an emergency response at the scene	March 2022	Cardiff & Vale
552	Red calls resulting in an emergency response at the scene	March 2022	Cwm Taf Morgannwg
431	Red calls resulting in an emergency response at the scene	March 2022	Swansea Bay
3,558	Red calls resulting in an emergency response at the scene	April 2022	Wales
797	Red calls resulting in an emergency response at the scene	April 2022	Betsi Cadwaladr
118	Red calls resulting in an emergency response at the scene	April 2022	Powys
449	Red calls resulting in an emergency response at the scene	April 2022	Hywel Dda
661	Red calls resulting in an emergency response at the scene	April 2022	Aneurin Bevan
527	Red calls resulting in an emergency response at the scene	April 2022	Cardiff & Vale
494	Red calls resulting in an emergency response at the scene	April 2022	Cwm Taf Morgannwg
512	Red calls resulting in an emergency response at the scene	April 2022	Swansea Bay
3,558	Red calls resulting in an emergency response at the scene	May 2022	Wales
771	Red calls resulting in an emergency response at the scene	May 2022	Betsi Cadwaladr
124	Red calls resulting in an emergency response at the scene	May 2022	Powys
385	Red calls resulting in an emergency response at the scene	May 2022	Hywel Dda
713	Red calls resulting in an emergency response at the scene	May 2022	Aneurin Bevan
621	Red calls resulting in an emergency response at the scene	May 2022	Cardiff & Vale
521	Red calls resulting in an emergency response at the scene	May 2022	Cwm Taf Morgannwg
423	Red calls resulting in an emergency response at the scene	May 2022	Swansea Bay
3,681	Red calls resulting in an emergency response at the scene	June 2022	Wales
787	Red calls resulting in an emergency response at the scene	June 2022	Betsi Cadwaladr
140	Red calls resulting in an emergency response at the scene	June 2022	Powys
432	Red calls resulting in an emergency response at the scene	June 2022	Hywel Dda
714	Red calls resulting in an emergency response at the scene	June 2022	Aneurin Bevan
649	Red calls resulting in an emergency response at the scene	June 2022	Cardiff & Vale
548	Red calls resulting in an emergency response at the scene	June 2022	Cwm Taf Morgannwg
411	Red calls resulting in an emergency response at the scene	June 2022	Swansea Bay
4,068	Red calls resulting in an emergency response at the scene	July 2022	Wales
900	Red calls resulting in an emergency response at the scene	July 2022	Betsi Cadwaladr
158	Red calls resulting in an emergency response at the scene	July 2022	Powys
465	Red calls resulting in an emergency response at the scene	July 2022	Hywel Dda
829	Red calls resulting in an emergency response at the scene	July 2022	Aneurin Bevan
569	Red calls resulting in an emergency response at the scene	July 2022	Cardiff & Vale
593	Red calls resulting in an emergency response at the scene	July 2022	Cwm Taf Morgannwg
554	Red calls resulting in an emergency response at the scene	July 2022	Swansea Bay
3,437	Red calls resulting in an emergency response at the scene	August 2022	Wales
719	Red calls resulting in an emergency response at the scene	August 2022	Betsi Cadwaladr
134	Red calls resulting in an emergency response at the scene	August 2022	Powys
394	Red calls resulting in an emergency response at the scene	August 2022	Hywel Dda
708	Red calls resulting in an emergency response at the scene	August 2022	Aneurin Bevan
544	Red calls resulting in an emergency response at the scene	August 2022	Cardiff & Vale
467	Red calls resulting in an emergency response at the scene	August 2022	Cwm Taf Morgannwg
471	Red calls resulting in an emergency response at the scene	August 2022	Swansea Bay

Showing 1,501 to 1,600 of 5,616 rows

Page 16 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.