Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
23,804	Amber calls	May 2016	Wales
5,857	Amber calls	May 2016	Betsi Cadwaladr
914	Amber calls	May 2016	Powys
2,856	Amber calls	May 2016	Hywel Dda
4,217	Amber calls	May 2016	Aneurin Bevan
3,689	Amber calls	May 2016	Cardiff & Vale
4,051	Amber calls	May 2016	Abertawe Bro Morgannwg
2,220	Amber calls	May 2016	Cwm Taf
22,746	Amber calls	June 2016	Wales
5,629	Amber calls	June 2016	Betsi Cadwaladr
867	Amber calls	June 2016	Powys
2,667	Amber calls	June 2016	Hywel Dda
4,211	Amber calls	June 2016	Aneurin Bevan
3,425	Amber calls	June 2016	Cardiff & Vale
3,845	Amber calls	June 2016	Abertawe Bro Morgannwg
2,102	Amber calls	June 2016	Cwm Taf
24,429	Amber calls	July 2016	Wales
6,038	Amber calls	July 2016	Betsi Cadwaladr
988	Amber calls	July 2016	Powys
2,940	Amber calls	July 2016	Hywel Dda
4,594	Amber calls	July 2016	Aneurin Bevan
3,687	Amber calls	July 2016	Cardiff & Vale
4,109	Amber calls	July 2016	Abertawe Bro Morgannwg
2,073	Amber calls	July 2016	Cwm Taf
23,990	Amber calls	August 2016	Wales
6,110	Amber calls	August 2016	Betsi Cadwaladr
989	Amber calls	August 2016	Powys
2,903	Amber calls	August 2016	Hywel Dda
4,300	Amber calls	August 2016	Aneurin Bevan
3,432	Amber calls	August 2016	Cardiff & Vale
4,070	Amber calls	August 2016	Abertawe Bro Morgannwg
2,186	Amber calls	August 2016	Cwm Taf
23,568	Amber calls	September 2016	Wales
5,971	Amber calls	September 2016	Betsi Cadwaladr
896	Amber calls	September 2016	Powys
2,640	Amber calls	September 2016	Hywel Dda
4,408	Amber calls	September 2016	Aneurin Bevan
3,528	Amber calls	September 2016	Cardiff & Vale
4,007	Amber calls	September 2016	Abertawe Bro Morgannwg
2,118	Amber calls	September 2016	Cwm Taf
24,997	Amber calls	October 2016	Wales
5,974	Amber calls	October 2016	Betsi Cadwaladr
979	Amber calls	October 2016	Powys
2,858	Amber calls	October 2016	Hywel Dda
4,553	Amber calls	October 2016	Aneurin Bevan
3,931	Amber calls	October 2016	Cardiff & Vale
4,370	Amber calls	October 2016	Abertawe Bro Morgannwg
2,332	Amber calls	October 2016	Cwm Taf
23,907	Amber calls	November 2016	Wales
5,850	Amber calls	November 2016	Betsi Cadwaladr
855	Amber calls	November 2016	Powys
2,741	Amber calls	November 2016	Hywel Dda
4,415	Amber calls	November 2016	Aneurin Bevan
3,649	Amber calls	November 2016	Cardiff & Vale
4,137	Amber calls	November 2016	Abertawe Bro Morgannwg
2,260	Amber calls	November 2016	Cwm Taf
27,178	Amber calls	December 2016	Wales
6,441	Amber calls	December 2016	Betsi Cadwaladr
1,043	Amber calls	December 2016	Powys
3,057	Amber calls	December 2016	Hywel Dda
5,081	Amber calls	December 2016	Aneurin Bevan
3,985	Amber calls	December 2016	Cardiff & Vale
5,037	Amber calls	December 2016	Abertawe Bro Morgannwg
2,534	Amber calls	December 2016	Cwm Taf
26,456	Amber calls	January 2017	Wales
6,233	Amber calls	January 2017	Betsi Cadwaladr
1,080	Amber calls	January 2017	Powys
3,011	Amber calls	January 2017	Hywel Dda
4,980	Amber calls	January 2017	Aneurin Bevan
3,969	Amber calls	January 2017	Cardiff & Vale
4,668	Amber calls	January 2017	Abertawe Bro Morgannwg
2,515	Amber calls	January 2017	Cwm Taf
22,738	Amber calls	February 2017	Wales
5,480	Amber calls	February 2017	Betsi Cadwaladr
877	Amber calls	February 2017	Powys
2,725	Amber calls	February 2017	Hywel Dda
4,142	Amber calls	February 2017	Aneurin Bevan
3,278	Amber calls	February 2017	Cardiff & Vale
4,090	Amber calls	February 2017	Abertawe Bro Morgannwg
2,146	Amber calls	February 2017	Cwm Taf
24,677	Amber calls	March 2017	Wales
5,914	Amber calls	March 2017	Betsi Cadwaladr
970	Amber calls	March 2017	Powys
2,931	Amber calls	March 2017	Hywel Dda
4,455	Amber calls	March 2017	Aneurin Bevan
3,657	Amber calls	March 2017	Cardiff & Vale
4,320	Amber calls	March 2017	Abertawe Bro Morgannwg
2,430	Amber calls	March 2017	Cwm Taf
23,874	Amber calls	April 2017	Wales
5,895	Amber calls	April 2017	Betsi Cadwaladr
970	Amber calls	April 2017	Powys
2,811	Amber calls	April 2017	Hywel Dda
4,434	Amber calls	April 2017	Aneurin Bevan
3,453	Amber calls	April 2017	Cardiff & Vale
4,128	Amber calls	April 2017	Abertawe Bro Morgannwg
2,183	Amber calls	April 2017	Cwm Taf
25,454	Amber calls	May 2017	Wales
6,461	Amber calls	May 2017	Betsi Cadwaladr
1,038	Amber calls	May 2017	Powys
2,961	Amber calls	May 2017	Hywel Dda

Showing 3,801 to 3,900 of 5,616 rows

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Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.