Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
4,541	Amber calls	May 2017	Aneurin Bevan
3,725	Amber calls	May 2017	Cardiff & Vale
4,350	Amber calls	May 2017	Abertawe Bro Morgannwg
2,378	Amber calls	May 2017	Cwm Taf
24,566	Amber calls	June 2017	Wales
6,138	Amber calls	June 2017	Betsi Cadwaladr
983	Amber calls	June 2017	Powys
2,944	Amber calls	June 2017	Hywel Dda
4,387	Amber calls	June 2017	Aneurin Bevan
3,567	Amber calls	June 2017	Cardiff & Vale
4,332	Amber calls	June 2017	Abertawe Bro Morgannwg
2,215	Amber calls	June 2017	Cwm Taf
26,002	Amber calls	July 2017	Wales
6,571	Amber calls	July 2017	Betsi Cadwaladr
1,115	Amber calls	July 2017	Powys
3,100	Amber calls	July 2017	Hywel Dda
4,763	Amber calls	July 2017	Aneurin Bevan
3,786	Amber calls	July 2017	Cardiff & Vale
4,236	Amber calls	July 2017	Abertawe Bro Morgannwg
2,431	Amber calls	July 2017	Cwm Taf
25,554	Amber calls	August 2017	Wales
6,435	Amber calls	August 2017	Betsi Cadwaladr
1,028	Amber calls	August 2017	Powys
3,132	Amber calls	August 2017	Hywel Dda
4,572	Amber calls	August 2017	Aneurin Bevan
3,561	Amber calls	August 2017	Cardiff & Vale
4,574	Amber calls	August 2017	Abertawe Bro Morgannwg
2,252	Amber calls	August 2017	Cwm Taf
25,835	Amber calls	September 2017	Wales
6,537	Amber calls	September 2017	Betsi Cadwaladr
1,107	Amber calls	September 2017	Powys
3,088	Amber calls	September 2017	Hywel Dda
4,504	Amber calls	September 2017	Aneurin Bevan
3,744	Amber calls	September 2017	Cardiff & Vale
4,444	Amber calls	September 2017	Abertawe Bro Morgannwg
2,411	Amber calls	September 2017	Cwm Taf
26,831	Amber calls	October 2017	Wales
6,808	Amber calls	October 2017	Betsi Cadwaladr
1,024	Amber calls	October 2017	Powys
3,153	Amber calls	October 2017	Hywel Dda
4,690	Amber calls	October 2017	Aneurin Bevan
3,980	Amber calls	October 2017	Cardiff & Vale
4,834	Amber calls	October 2017	Abertawe Bro Morgannwg
2,342	Amber calls	October 2017	Cwm Taf
26,743	Amber calls	November 2017	Wales
6,477	Amber calls	November 2017	Betsi Cadwaladr
1,107	Amber calls	November 2017	Powys
3,184	Amber calls	November 2017	Hywel Dda
4,774	Amber calls	November 2017	Aneurin Bevan
4,012	Amber calls	November 2017	Cardiff & Vale
4,633	Amber calls	November 2017	Abertawe Bro Morgannwg
2,556	Amber calls	November 2017	Cwm Taf
32,082	Amber calls	December 2017	Wales
7,937	Amber calls	December 2017	Betsi Cadwaladr
1,323	Amber calls	December 2017	Powys
3,751	Amber calls	December 2017	Hywel Dda
5,800	Amber calls	December 2017	Aneurin Bevan
4,850	Amber calls	December 2017	Cardiff & Vale
5,426	Amber calls	December 2017	Abertawe Bro Morgannwg
2,995	Amber calls	December 2017	Cwm Taf
29,374	Amber calls	January 2018	Wales
7,355	Amber calls	January 2018	Betsi Cadwaladr
1,230	Amber calls	January 2018	Powys
3,422	Amber calls	January 2018	Hywel Dda
5,489	Amber calls	January 2018	Aneurin Bevan
4,163	Amber calls	January 2018	Cardiff & Vale
4,901	Amber calls	January 2018	Abertawe Bro Morgannwg
2,814	Amber calls	January 2018	Cwm Taf
26,971	Amber calls	February 2018	Wales
6,734	Amber calls	February 2018	Betsi Cadwaladr
1,069	Amber calls	February 2018	Powys
2,997	Amber calls	February 2018	Hywel Dda
5,013	Amber calls	February 2018	Aneurin Bevan
4,066	Amber calls	February 2018	Cardiff & Vale
4,531	Amber calls	February 2018	Abertawe Bro Morgannwg
2,561	Amber calls	February 2018	Cwm Taf
28,211	Amber calls	March 2018	Wales
7,239	Amber calls	March 2018	Betsi Cadwaladr
1,048	Amber calls	March 2018	Powys
3,420	Amber calls	March 2018	Hywel Dda
4,966	Amber calls	March 2018	Aneurin Bevan
3,983	Amber calls	March 2018	Cardiff & Vale
4,890	Amber calls	March 2018	Abertawe Bro Morgannwg
2,665	Amber calls	March 2018	Cwm Taf
25,164	Amber calls	April 2018	Wales
6,485	Amber calls	April 2018	Betsi Cadwaladr
1,108	Amber calls	April 2018	Powys
3,016	Amber calls	April 2018	Hywel Dda
4,510	Amber calls	April 2018	Aneurin Bevan
3,566	Amber calls	April 2018	Cardiff & Vale
4,150	Amber calls	April 2018	Abertawe Bro Morgannwg
2,329	Amber calls	April 2018	Cwm Taf
27,437	Amber calls	May 2018	Wales
6,959	Amber calls	May 2018	Betsi Cadwaladr
1,143	Amber calls	May 2018	Powys
3,295	Amber calls	May 2018	Hywel Dda
4,871	Amber calls	May 2018	Aneurin Bevan
4,124	Amber calls	May 2018	Cardiff & Vale
4,594	Amber calls	May 2018	Abertawe Bro Morgannwg
2,451	Amber calls	May 2018	Cwm Taf

Showing 3,901 to 4,000 of 5,616 rows

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Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.