Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
26,357	Amber calls	August 2022	Wales
6,833	Amber calls	August 2022	Betsi Cadwaladr
1,187	Amber calls	August 2022	Powys
3,321	Amber calls	August 2022	Hywel Dda
4,845	Amber calls	August 2022	Aneurin Bevan
3,788	Amber calls	August 2022	Cardiff & Vale
3,203	Amber calls	August 2022	Cwm Taf Morgannwg
3,180	Amber calls	August 2022	Swansea Bay
25,236	Amber calls	September 2022	Wales
6,499	Amber calls	September 2022	Betsi Cadwaladr
1,107	Amber calls	September 2022	Powys
3,106	Amber calls	September 2022	Hywel Dda
4,721	Amber calls	September 2022	Aneurin Bevan
3,644	Amber calls	September 2022	Cardiff & Vale
3,159	Amber calls	September 2022	Cwm Taf Morgannwg
3,000	Amber calls	September 2022	Swansea Bay
27,079	Amber calls	October 2022	Wales
6,827	Amber calls	October 2022	Betsi Cadwaladr
1,280	Amber calls	October 2022	Powys
3,390	Amber calls	October 2022	Hywel Dda
4,915	Amber calls	October 2022	Aneurin Bevan
3,974	Amber calls	October 2022	Cardiff & Vale
3,520	Amber calls	October 2022	Cwm Taf Morgannwg
3,173	Amber calls	October 2022	Swansea Bay
24,616	Amber calls	November 2022	Wales
6,173	Amber calls	November 2022	Betsi Cadwaladr
1,057	Amber calls	November 2022	Powys
3,036	Amber calls	November 2022	Hywel Dda
4,754	Amber calls	November 2022	Aneurin Bevan
3,594	Amber calls	November 2022	Cardiff & Vale
3,083	Amber calls	November 2022	Cwm Taf Morgannwg
2,919	Amber calls	November 2022	Swansea Bay
28,402	Amber calls	December 2022	Wales
7,117	Amber calls	December 2022	Betsi Cadwaladr
1,353	Amber calls	December 2022	Powys
3,612	Amber calls	December 2022	Hywel Dda
5,422	Amber calls	December 2022	Aneurin Bevan
4,066	Amber calls	December 2022	Cardiff & Vale
3,501	Amber calls	December 2022	Cwm Taf Morgannwg
3,331	Amber calls	December 2022	Swansea Bay
22,094	Amber calls	January 2023	Wales
5,653	Amber calls	January 2023	Betsi Cadwaladr
1,017	Amber calls	January 2023	Powys
2,766	Amber calls	January 2023	Hywel Dda
4,182	Amber calls	January 2023	Aneurin Bevan
3,131	Amber calls	January 2023	Cardiff & Vale
2,725	Amber calls	January 2023	Cwm Taf Morgannwg
2,620	Amber calls	January 2023	Swansea Bay
20,766	Amber calls	February 2023	Wales
5,282	Amber calls	February 2023	Betsi Cadwaladr
973	Amber calls	February 2023	Powys
2,491	Amber calls	February 2023	Hywel Dda
3,881	Amber calls	February 2023	Aneurin Bevan
3,009	Amber calls	February 2023	Cardiff & Vale
2,647	Amber calls	February 2023	Cwm Taf Morgannwg
2,483	Amber calls	February 2023	Swansea Bay
25,029	Amber calls	March 2023	Wales
6,417	Amber calls	March 2023	Betsi Cadwaladr
1,143	Amber calls	March 2023	Powys
3,124	Amber calls	March 2023	Hywel Dda
4,624	Amber calls	March 2023	Aneurin Bevan
3,465	Amber calls	March 2023	Cardiff & Vale
3,270	Amber calls	March 2023	Cwm Taf Morgannwg
2,986	Amber calls	March 2023	Swansea Bay
24,028	Amber calls	April 2023	Wales
6,299	Amber calls	April 2023	Betsi Cadwaladr
1,108	Amber calls	April 2023	Powys
2,948	Amber calls	April 2023	Hywel Dda
4,507	Amber calls	April 2023	Aneurin Bevan
3,301	Amber calls	April 2023	Cardiff & Vale
3,033	Amber calls	April 2023	Cwm Taf Morgannwg
2,832	Amber calls	April 2023	Swansea Bay
25,692	Amber calls	May 2023	Wales
6,696	Amber calls	May 2023	Betsi Cadwaladr
1,145	Amber calls	May 2023	Powys
3,198	Amber calls	May 2023	Hywel Dda
4,756	Amber calls	May 2023	Aneurin Bevan
3,530	Amber calls	May 2023	Cardiff & Vale
3,276	Amber calls	May 2023	Cwm Taf Morgannwg
3,091	Amber calls	May 2023	Swansea Bay
24,311	Amber calls	June 2023	Wales
6,404	Amber calls	June 2023	Betsi Cadwaladr
1,059	Amber calls	June 2023	Powys
3,075	Amber calls	June 2023	Hywel Dda
4,521	Amber calls	June 2023	Aneurin Bevan
3,435	Amber calls	June 2023	Cardiff & Vale
3,019	Amber calls	June 2023	Cwm Taf Morgannwg
2,798	Amber calls	June 2023	Swansea Bay
25,328	Amber calls	July 2023	Wales
6,540	Amber calls	July 2023	Betsi Cadwaladr
1,176	Amber calls	July 2023	Powys
3,086	Amber calls	July 2023	Hywel Dda
4,820	Amber calls	July 2023	Aneurin Bevan
3,485	Amber calls	July 2023	Cardiff & Vale
3,249	Amber calls	July 2023	Cwm Taf Morgannwg
2,972	Amber calls	July 2023	Swansea Bay
25,654	Amber calls	August 2023	Wales
6,785	Amber calls	August 2023	Betsi Cadwaladr
1,297	Amber calls	August 2023	Powys
3,253	Amber calls	August 2023	Hywel Dda

Showing 4,401 to 4,500 of 5,616 rows

Page 45 of 57

Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.