Emergency ambulance calls and responses to red calls, October 2015 to June 2025

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Data valuesData descriptionDateLocal health board
4,818Amber callsAugust 2023Aneurin Bevan
3,539Amber callsAugust 2023Cardiff & Vale
3,221Amber callsAugust 2023Cwm Taf Morgannwg
2,741Amber callsAugust 2023Swansea Bay
24,978Amber callsSeptember 2023Wales
6,463Amber callsSeptember 2023Betsi Cadwaladr
1,133Amber callsSeptember 2023Powys
3,099Amber callsSeptember 2023Hywel Dda
4,619Amber callsSeptember 2023Aneurin Bevan
3,507Amber callsSeptember 2023Cardiff & Vale
3,198Amber callsSeptember 2023Cwm Taf Morgannwg
2,959Amber callsSeptember 2023Swansea Bay
25,393Amber callsOctober 2023Wales
6,656Amber callsOctober 2023Betsi Cadwaladr
1,162Amber callsOctober 2023Powys
3,189Amber callsOctober 2023Hywel Dda
4,708Amber callsOctober 2023Aneurin Bevan
3,445Amber callsOctober 2023Cardiff & Vale
3,218Amber callsOctober 2023Cwm Taf Morgannwg
3,015Amber callsOctober 2023Swansea Bay
23,523Amber callsNovember 2023Wales
6,144Amber callsNovember 2023Betsi Cadwaladr
981Amber callsNovember 2023Powys
2,799Amber callsNovember 2023Hywel Dda
4,425Amber callsNovember 2023Aneurin Bevan
3,373Amber callsNovember 2023Cardiff & Vale
3,009Amber callsNovember 2023Cwm Taf Morgannwg
2,792Amber callsNovember 2023Swansea Bay
26,514Amber callsDecember 2023Wales
7,030Amber callsDecember 2023Betsi Cadwaladr
1,168Amber callsDecember 2023Powys
3,114Amber callsDecember 2023Hywel Dda
4,850Amber callsDecember 2023Aneurin Bevan
3,749Amber callsDecember 2023Cardiff & Vale
3,490Amber callsDecember 2023Cwm Taf Morgannwg
3,113Amber callsDecember 2023Swansea Bay
25,365Amber callsJanuary 2024Wales
6,572Amber callsJanuary 2024Betsi Cadwaladr
1,175Amber callsJanuary 2024Powys
3,117Amber callsJanuary 2024Hywel Dda
4,822Amber callsJanuary 2024Aneurin Bevan
3,571Amber callsJanuary 2024Cardiff & Vale
3,257Amber callsJanuary 2024Cwm Taf Morgannwg
2,851Amber callsJanuary 2024Swansea Bay
23,505Amber callsFebruary 2024Wales
6,070Amber callsFebruary 2024Betsi Cadwaladr
1,081Amber callsFebruary 2024Powys
2,926Amber callsFebruary 2024Hywel Dda
4,298Amber callsFebruary 2024Aneurin Bevan
3,319Amber callsFebruary 2024Cardiff & Vale
2,972Amber callsFebruary 2024Cwm Taf Morgannwg
2,839Amber callsFebruary 2024Swansea Bay
25,174Amber callsMarch 2024Wales
6,474Amber callsMarch 2024Betsi Cadwaladr
1,176Amber callsMarch 2024Powys
3,136Amber callsMarch 2024Hywel Dda
4,698Amber callsMarch 2024Aneurin Bevan
3,550Amber callsMarch 2024Cardiff & Vale
3,175Amber callsMarch 2024Cwm Taf Morgannwg
2,965Amber callsMarch 2024Swansea Bay
23,304Amber callsApril 2024Wales
6,211Amber callsApril 2024Betsi Cadwaladr
1,069Amber callsApril 2024Powys
2,925Amber callsApril 2024Hywel Dda
4,244Amber callsApril 2024Aneurin Bevan
3,307Amber callsApril 2024Cardiff & Vale
2,936Amber callsApril 2024Cwm Taf Morgannwg
2,612Amber callsApril 2024Swansea Bay
25,857Amber callsMay 2024Wales
6,771Amber callsMay 2024Betsi Cadwaladr
1,143Amber callsMay 2024Powys
3,187Amber callsMay 2024Hywel Dda
4,851Amber callsMay 2024Aneurin Bevan
3,755Amber callsMay 2024Cardiff & Vale
3,128Amber callsMay 2024Cwm Taf Morgannwg
3,022Amber callsMay 2024Swansea Bay
24,152Amber callsJune 2024Wales
6,335Amber callsJune 2024Betsi Cadwaladr
1,182Amber callsJune 2024Powys
2,910Amber callsJune 2024Hywel Dda
4,447Amber callsJune 2024Aneurin Bevan
3,444Amber callsJune 2024Cardiff & Vale
2,993Amber callsJune 2024Cwm Taf Morgannwg
2,841Amber callsJune 2024Swansea Bay
25,261Amber callsJuly 2024Wales
6,560Amber callsJuly 2024Betsi Cadwaladr
1,300Amber callsJuly 2024Powys
3,157Amber callsJuly 2024Hywel Dda
4,524Amber callsJuly 2024Aneurin Bevan
3,625Amber callsJuly 2024Cardiff & Vale
3,149Amber callsJuly 2024Cwm Taf Morgannwg
2,946Amber callsJuly 2024Swansea Bay
24,221Amber callsAugust 2024Wales
6,536Amber callsAugust 2024Betsi Cadwaladr
1,121Amber callsAugust 2024Powys
3,076Amber callsAugust 2024Hywel Dda
4,419Amber callsAugust 2024Aneurin Bevan
3,245Amber callsAugust 2024Cardiff & Vale
2,894Amber callsAugust 2024Cwm Taf Morgannwg
2,930Amber callsAugust 2024Swansea Bay
Showing 4,501 to 4,600 of 5,616 rows
Page 46 of 57

Main information

Most recent update
26 September 2025
Next update expected
This dataset is not expected to be updated, but is expected to be replaced in the future
Designation
Accredited official statistics
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2015 to December 2025

Data notes

Overview

Summary of dataset and variables

Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

Data collection or calculation

Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

Statistical quality

Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

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Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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