Emergency ambulance calls and responses to red calls, October 2015 to June 2025

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Data valuesData descriptionDateLocal health board
23,924Amber callsSeptember 2024Wales
6,526Amber callsSeptember 2024Betsi Cadwaladr
1,133Amber callsSeptember 2024Powys
2,843Amber callsSeptember 2024Hywel Dda
4,413Amber callsSeptember 2024Aneurin Bevan
3,328Amber callsSeptember 2024Cardiff & Vale
2,955Amber callsSeptember 2024Cwm Taf Morgannwg
2,726Amber callsSeptember 2024Swansea Bay
25,640Amber callsOctober 2024Wales
6,778Amber callsOctober 2024Betsi Cadwaladr
1,169Amber callsOctober 2024Powys
3,084Amber callsOctober 2024Hywel Dda
4,811Amber callsOctober 2024Aneurin Bevan
3,680Amber callsOctober 2024Cardiff & Vale
3,202Amber callsOctober 2024Cwm Taf Morgannwg
2,916Amber callsOctober 2024Swansea Bay
25,175Amber callsNovember 2024Wales
6,472Amber callsNovember 2024Betsi Cadwaladr
1,177Amber callsNovember 2024Powys
3,040Amber callsNovember 2024Hywel Dda
4,773Amber callsNovember 2024Aneurin Bevan
3,648Amber callsNovember 2024Cardiff & Vale
3,175Amber callsNovember 2024Cwm Taf Morgannwg
2,890Amber callsNovember 2024Swansea Bay
26,370Amber callsDecember 2024Wales
6,748Amber callsDecember 2024Betsi Cadwaladr
1,192Amber callsDecember 2024Powys
3,321Amber callsDecember 2024Hywel Dda
4,909Amber callsDecember 2024Aneurin Bevan
3,636Amber callsDecember 2024Cardiff & Vale
3,510Amber callsDecember 2024Cwm Taf Morgannwg
3,054Amber callsDecember 2024Swansea Bay
23,290Amber callsJanuary 2025Wales
6,161Amber callsJanuary 2025Betsi Cadwaladr
1,099Amber callsJanuary 2025Powys
2,876Amber callsJanuary 2025Hywel Dda
4,329Amber callsJanuary 2025Aneurin Bevan
3,206Amber callsJanuary 2025Cardiff & Vale
2,952Amber callsJanuary 2025Cwm Taf Morgannwg
2,667Amber callsJanuary 2025Swansea Bay
20,678Amber callsFebruary 2025Wales
5,513Amber callsFebruary 2025Betsi Cadwaladr
967Amber callsFebruary 2025Powys
2,491Amber callsFebruary 2025Hywel Dda
3,866Amber callsFebruary 2025Aneurin Bevan
2,878Amber callsFebruary 2025Cardiff & Vale
2,639Amber callsFebruary 2025Cwm Taf Morgannwg
2,324Amber callsFebruary 2025Swansea Bay
22,944Amber callsMarch 2025Wales
6,129Amber callsMarch 2025Betsi Cadwaladr
1,071Amber callsMarch 2025Powys
2,726Amber callsMarch 2025Hywel Dda
4,373Amber callsMarch 2025Aneurin Bevan
3,184Amber callsMarch 2025Cardiff & Vale
2,887Amber callsMarch 2025Cwm Taf Morgannwg
2,574Amber callsMarch 2025Swansea Bay
23,087Amber callsApril 2025Wales
6,056Amber callsApril 2025Betsi Cadwaladr
1,068Amber callsApril 2025Powys
2,975Amber callsApril 2025Hywel Dda
4,299Amber callsApril 2025Aneurin Bevan
3,135Amber callsApril 2025Cardiff & Vale
2,904Amber callsApril 2025Cwm Taf Morgannwg
2,650Amber callsApril 2025Swansea Bay
23,523Amber callsMay 2025Wales
6,157Amber callsMay 2025Betsi Cadwaladr
1,151Amber callsMay 2025Powys
2,957Amber callsMay 2025Hywel Dda
4,418Amber callsMay 2025Aneurin Bevan
3,278Amber callsMay 2025Cardiff & Vale
2,917Amber callsMay 2025Cwm Taf Morgannwg
2,645Amber callsMay 2025Swansea Bay
23,586Amber callsJune 2025Wales
6,231Amber callsJune 2025Betsi Cadwaladr
1,108Amber callsJune 2025Powys
2,969Amber callsJune 2025Hywel Dda
4,385Amber callsJune 2025Aneurin Bevan
3,297Amber callsJune 2025Cardiff & Vale
2,949Amber callsJune 2025Cwm Taf Morgannwg
2,647Amber callsJune 2025Swansea Bay
13,377Green callsOctober 2015Wales
3,511Green callsOctober 2015Betsi Cadwaladr
565Green callsOctober 2015Powys
1,780Green callsOctober 2015Hywel Dda
2,358Green callsOctober 2015Aneurin Bevan
1,904Green callsOctober 2015Cardiff & Vale
2,101Green callsOctober 2015Abertawe Bro Morgannwg
1,158Green callsOctober 2015Cwm Taf
12,720Green callsNovember 2015Wales
3,427Green callsNovember 2015Betsi Cadwaladr
565Green callsNovember 2015Powys
1,583Green callsNovember 2015Hywel Dda
2,261Green callsNovember 2015Aneurin Bevan
1,826Green callsNovember 2015Cardiff & Vale
1,960Green callsNovember 2015Abertawe Bro Morgannwg
1,098Green callsNovember 2015Cwm Taf
13,343 [b]Green callsDecember 2015Wales
3,468 [b]Green callsDecember 2015Betsi Cadwaladr
590 [b]Green callsDecember 2015Powys
1,652 [b]Green callsDecember 2015Hywel Dda
Showing 4,601 to 4,700 of 5,616 rows
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Main information

Most recent update
26 September 2025
Next update expected
This dataset is not expected to be updated, but is expected to be replaced in the future
Designation
Accredited official statistics
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2015 to December 2025

Data notes

Overview

Summary of dataset and variables

Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

Data collection or calculation

Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

Statistical quality

Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

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Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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