Emergency ambulance calls and responses to red calls, October 2015 to June 2025

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Local health board ( of 10 selected10 selectable options)

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Data valuesData descriptionDateLocal health board
4,607Red callsFebruary 2024Wales
1,017Red callsFebruary 2024Betsi Cadwaladr
182Red callsFebruary 2024Powys
591Red callsFebruary 2024Hywel Dda
882Red callsFebruary 2024Aneurin Bevan
652Red callsFebruary 2024Cardiff & Vale
651Red callsFebruary 2024Cwm Taf Morgannwg
632Red callsFebruary 2024Swansea Bay
4,932Red callsMarch 2024Wales
1,119Red callsMarch 2024Betsi Cadwaladr
193Red callsMarch 2024Powys
584Red callsMarch 2024Hywel Dda
900Red callsMarch 2024Aneurin Bevan
713Red callsMarch 2024Cardiff & Vale
741Red callsMarch 2024Cwm Taf Morgannwg
682Red callsMarch 2024Swansea Bay
4,597Red callsApril 2024Wales
983Red callsApril 2024Betsi Cadwaladr
171Red callsApril 2024Powys
522Red callsApril 2024Hywel Dda
894Red callsApril 2024Aneurin Bevan
657Red callsApril 2024Cardiff & Vale
724Red callsApril 2024Cwm Taf Morgannwg
646Red callsApril 2024Swansea Bay
5,110Red callsMay 2024Wales
1,119Red callsMay 2024Betsi Cadwaladr
170Red callsMay 2024Powys
600Red callsMay 2024Hywel Dda
971Red callsMay 2024Aneurin Bevan
771Red callsMay 2024Cardiff & Vale
762Red callsMay 2024Cwm Taf Morgannwg
717Red callsMay 2024Swansea Bay
5,127Red callsJune 2024Wales
1,139Red callsJune 2024Betsi Cadwaladr
159Red callsJune 2024Powys
636Red callsJune 2024Hywel Dda
972Red callsJune 2024Aneurin Bevan
759Red callsJune 2024Cardiff & Vale
773Red callsJune 2024Cwm Taf Morgannwg
689Red callsJune 2024Swansea Bay
5,181Red callsJuly 2024Wales
1,188Red callsJuly 2024Betsi Cadwaladr
164Red callsJuly 2024Powys
626Red callsJuly 2024Hywel Dda
1,020Red callsJuly 2024Aneurin Bevan
815Red callsJuly 2024Cardiff & Vale
703Red callsJuly 2024Cwm Taf Morgannwg
665Red callsJuly 2024Swansea Bay
4,804Red callsAugust 2024Wales
1,132Red callsAugust 2024Betsi Cadwaladr
160Red callsAugust 2024Powys
607Red callsAugust 2024Hywel Dda
885Red callsAugust 2024Aneurin Bevan
688Red callsAugust 2024Cardiff & Vale
670Red callsAugust 2024Cwm Taf Morgannwg
662Red callsAugust 2024Swansea Bay
5,267Red callsSeptember 2024Wales
1,178Red callsSeptember 2024Betsi Cadwaladr
183Red callsSeptember 2024Powys
656Red callsSeptember 2024Hywel Dda
985Red callsSeptember 2024Aneurin Bevan
771Red callsSeptember 2024Cardiff & Vale
807Red callsSeptember 2024Cwm Taf Morgannwg
687Red callsSeptember 2024Swansea Bay
5,497Red callsOctober 2024Wales
1,244Red callsOctober 2024Betsi Cadwaladr
220Red callsOctober 2024Powys
656Red callsOctober 2024Hywel Dda
1,012Red callsOctober 2024Aneurin Bevan
861Red callsOctober 2024Cardiff & Vale
803Red callsOctober 2024Cwm Taf Morgannwg
701Red callsOctober 2024Swansea Bay
5,949Red callsNovember 2024Wales
1,329Red callsNovember 2024Betsi Cadwaladr
236Red callsNovember 2024Powys
707Red callsNovember 2024Hywel Dda
1,123Red callsNovember 2024Aneurin Bevan
893Red callsNovember 2024Cardiff & Vale
877Red callsNovember 2024Cwm Taf Morgannwg
784Red callsNovember 2024Swansea Bay
6,742Red callsDecember 2024Wales
1,532Red callsDecember 2024Betsi Cadwaladr
263Red callsDecember 2024Powys
866Red callsDecember 2024Hywel Dda
1,259Red callsDecember 2024Aneurin Bevan
994Red callsDecember 2024Cardiff & Vale
929Red callsDecember 2024Cwm Taf Morgannwg
899Red callsDecember 2024Swansea Bay
6,073Red callsJanuary 2025Wales
1,387Red callsJanuary 2025Betsi Cadwaladr
243Red callsJanuary 2025Powys
763Red callsJanuary 2025Hywel Dda
1,183Red callsJanuary 2025Aneurin Bevan
819Red callsJanuary 2025Cardiff & Vale
881Red callsJanuary 2025Cwm Taf Morgannwg
797Red callsJanuary 2025Swansea Bay
5,127Red callsFebruary 2025Wales
1,111Red callsFebruary 2025Betsi Cadwaladr
195Red callsFebruary 2025Powys
634Red callsFebruary 2025Hywel Dda
Showing 801 to 900 of 5,616 rows
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Main information

Most recent update
26 September 2025
Next update expected
This dataset is not expected to be updated, but is expected to be replaced in the future
Designation
Accredited official statistics
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2015 to December 2025

Data notes

Overview

Summary of dataset and variables

Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

Data collection or calculation

Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

Statistical quality

Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

Related reports

Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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