Emergency ambulance calls and responses to red calls, October 2015 to June 2025

Standard shorthand is used in this table: [b] = break in time series.

Data values	Data description	Date	Local health board
426	Red calls	October 2015	Betsi Cadwaladr
57.6	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Hywel Dda
321	Red calls	October 2015	Aneurin Bevan
66.8	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Aneurin Bevan
307	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Betsi Cadwaladr
37	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Powys
184	Red calls resulting in an emergency response at the scene	October 2015	Hywel Dda
565	Green calls	October 2015	Powys
255	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Cardiff & Vale
71.4	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Cardiff & Vale
68.7	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Wales
327	Red calls	October 2015	Abertawe Bro Morgannwg
843	Amber calls	October 2015	Powys
58	Red calls	October 2015	Powys
364	Red calls	October 2015	Cardiff & Vale
3,920	Amber calls	October 2015	Abertawe Bro Morgannwg
106	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Hywel Dda
13,377	Green calls	October 2015	Wales
2,358	Green calls	October 2015	Aneurin Bevan
322	Red calls resulting in an emergency response at the scene	October 2015	Abertawe Bro Morgannwg
187	Red calls	October 2015	Hywel Dda
4,137	Amber calls	October 2015	Aneurin Bevan
2,598	Amber calls	October 2015	Hywel Dda
194	Red calls	October 2015	Cwm Taf
1,267	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Wales
73.4	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Betsi Cadwaladr
5,666	Amber calls	October 2015	Betsi Cadwaladr
1,845	Red calls resulting in an emergency response at the scene	October 2015	Wales
418	Red calls resulting in an emergency response at the scene	October 2015	Betsi Cadwaladr
22,901	Amber calls	October 2015	Wales
63.7	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Cwm Taf
63.8	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Powys
71.4	Red calls - % of emergency responses arriving at the scene within 8 minutes	October 2015	Abertawe Bro Morgannwg
3,724	Amber calls	October 2015	Cardiff & Vale
357	Red calls resulting in an emergency response at the scene	October 2015	Cardiff & Vale
230	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Abertawe Bro Morgannwg
121	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Cwm Taf
3,511	Green calls	October 2015	Betsi Cadwaladr
1,904	Green calls	October 2015	Cardiff & Vale
1,780	Green calls	October 2015	Hywel Dda
190	Red calls resulting in an emergency response at the scene	October 2015	Cwm Taf
1,877	Red calls	October 2015	Wales
2,101	Green calls	October 2015	Abertawe Bro Morgannwg
316	Red calls resulting in an emergency response at the scene	October 2015	Aneurin Bevan
1,158	Green calls	October 2015	Cwm Taf
211	Red calls resulting in an emergency response at the scene within 8 minutes	October 2015	Aneurin Bevan
58	Red calls resulting in an emergency response at the scene	October 2015	Powys
2,013	Amber calls	October 2015	Cwm Taf
1,098	Green calls	November 2015	Cwm Taf
293	Red calls	November 2015	Abertawe Bro Morgannwg
287	Red calls	November 2015	Cardiff & Vale
128	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Cwm Taf
115	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Hywel Dda
243	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Aneurin Bevan
38	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Powys
215	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Cardiff & Vale
1,583	Green calls	November 2015	Hywel Dda
350	Red calls	November 2015	Aneurin Bevan
206	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Abertawe Bro Morgannwg
187	Red calls	November 2015	Hywel Dda
1,826	Green calls	November 2015	Cardiff & Vale
1,960	Green calls	November 2015	Abertawe Bro Morgannwg
371	Red calls resulting in an emergency response at the scene	November 2015	Betsi Cadwaladr
53	Red calls resulting in an emergency response at the scene	November 2015	Powys
264	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Betsi Cadwaladr
2,261	Green calls	November 2015	Aneurin Bevan
182	Red calls resulting in an emergency response at the scene	November 2015	Cwm Taf
282	Red calls resulting in an emergency response at the scene	November 2015	Cardiff & Vale
291	Red calls resulting in an emergency response at the scene	November 2015	Abertawe Bro Morgannwg
12,720	Green calls	November 2015	Wales
1,708	Red calls resulting in an emergency response at the scene	November 2015	Wales
182	Red calls resulting in an emergency response at the scene	November 2015	Hywel Dda
53	Red calls	November 2015	Powys
347	Red calls resulting in an emergency response at the scene	November 2015	Aneurin Bevan
70.3	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Cwm Taf
2,007	Amber calls	November 2015	Cwm Taf
3,427	Green calls	November 2015	Betsi Cadwaladr
817	Amber calls	November 2015	Powys
63.2	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Hywel Dda
2,535	Amber calls	November 2015	Hywel Dda
71.7	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Powys
376	Red calls	November 2015	Betsi Cadwaladr
70.0	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Aneurin Bevan
4,157	Amber calls	November 2015	Aneurin Bevan
70.8	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Wales
1,731	Red calls	November 2015	Wales
22,247	Amber calls	November 2015	Wales
71.2	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Betsi Cadwaladr
76.2	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Cardiff & Vale
5,407	Amber calls	November 2015	Betsi Cadwaladr
3,576	Amber calls	November 2015	Cardiff & Vale
1,209	Red calls resulting in an emergency response at the scene within 8 minutes	November 2015	Wales
185	Red calls	November 2015	Cwm Taf
70.8	Red calls - % of emergency responses arriving at the scene within 8 minutes	November 2015	Abertawe Bro Morgannwg
3,748	Amber calls	November 2015	Abertawe Bro Morgannwg
565	Green calls	November 2015	Powys
307 [b]	Red calls resulting in an emergency response at the scene within 8 minutes	December 2015	Betsi Cadwaladr
47 [b]	Red calls resulting in an emergency response at the scene within 8 minutes	December 2015	Powys
75.7 [b]	Red calls - % of emergency responses arriving at the scene within 8 minutes	December 2015	Cwm Taf
1,381 [b]	Red calls resulting in an emergency response at the scene within 8 minutes	December 2015	Wales

Showing 1 to 100 of 5,616 rows

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Main information

• Most recent update: 26 September 2025
• Next update expected: This dataset is not expected to be updated, but is expected to be replaced in the future
• Designation: Accredited official statistics
• Data provider: Welsh Ambulance Services NHS Trust
• Data source: No specific source from data provider
• Time period covered: January 2015 to December 2025

Data notes

Overview

• Summary of dataset and variables:

  Since April 2014, Local Health Boards have been responsible for providing emergency ambulance services (999 calls) for their local residents; the Welsh Ambulance Services NHS Trust (WAST) is commissioned to deliver emergency ambulance services on their behalf.

  As announced in a statement by the Deputy Minister for Health, a new clinical response model was implemented in Wales from 1 October 2015.

  The new model has three new categories of calls – Red, Amber and Green: • Red - Immediately life-threatening (someone is in imminent danger of death, such as a cardiac arrest). There is a target for 65 per cent of these calls to have a response within 8 minutes. • Amber- Serious but not immediately life-threatening (patients who will often need treatment to be delivered on the scene, and may then need to be taken to hospital). There will be no time-based target for amber calls; instead a range of clinical outcome indicators will be introduced to measure the quality, safety and timeliness of care being delivered alongside patient experience information, which will be published every quarter. • Green - Non urgent (can often be managed by other health services) and clinical telephone assessment. There is no official time based target for these calls.

• Data collection or calculation:

  Monthly return from the Welsh Ambulance Services NHS Trust (WAST), at Local Health Board (LHB) level. Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST.

• Statistical quality:

  Running calls (operational crews who arrive at the scene of an unrecorded incident without prior receipt of an emergency call) are counted as red calls, as are calls answered by either a Health Care Professional on Scene with a Defibrillator (MEDIC), or a Public Access Defibrillator (PAD).

  Health Care Professionals¹ (HCP) Urgent & Planned Calls are identified as green; where an HCP call poses an immediate threat to life, these calls will be prioritised according the final Medical Priority Dispatch System priority. ¹ Doctor, General Practitioner, Emergency Care Practitioner, Nurse, District Nurse, Midwife, Paramedic, Dentist, Approved Social Worker.

  As a result of these changes, nearly all of the data from the trial is not comparable to that for before October 2015. Some of the differences include: • Call categories A & C have been removed and replaced by colour coding. • Call handlers are allowed up to an additional two minutes to accurately identify both the severity and nature of a patient’s condition (for those calls that are not immediately life threatening), and the clinical resource they require before dispatching an ambulance. • A small proportion of calls that were classed as red 2 calls have been moved to the red category and a proportion of calls have been re-categorised from red 1. This means that comparisons cannot be made between performance against the old red1/2 categories and the current red category. • The changes will result in a reduction in the number of calls received with a time target. • An 8 minute response time target is only applied to red calls and therefore comparisons of the 8 minute target performance cannot be made for before and after 1 October 2015.

  The total number of calls received prior to 1 October 2015 can still be compared with total calls under the current model. This is done by adding in the GP urgent calls - which were classed as urgent not emergency - prior to December 2011.

  Therefore only overall call volumes can be compared over time, whilst all other measures during the trial period can only be compared within the trial model.

  CHANGES DURING THE TRIAL: From 11 November, calls which are originally coded as amber or green and during the initial call taking process the patient deteriorates, these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to red. For these calls, the clock start is re-registered as the time the call is re-coded to red.

  Calls which are originally coded as red and during the initial call taking process the patient’s condition improves these are then re-coded through Professional Question & Answering or by the use of a manual dispatch code/override to amber or green depending on condition. For these calls clock start is re-registered as the time the call is re-coded to amber or green.

  The overall impact of this meant that – from 11 to 30 November - an additional 37 calls arrived at the scene within the 8 minute target time, increasing the percentage arriving within the target time by 2.2 percentage points.

• Related reports:
  • NHS activity and performance summary (English)
  • NHS activity and performance summary quality report (English)
  • NHS activity and performance summary (Welsh)
  • NHS activity and performance summary quality report (Welsh)

Published by

• Organisation: Welsh Government
• Contact email: stats.healthinfo@gov.wales

Metadata

The metadata for this dataset is not included when you download the data. You can download this separately. This contains all the information from the 'About this dataset' tab.