NHS 111 Wales service activity, April 2022 onwards
Contents
Standard shorthand is used in this table: [r] = revised.
| Data values | Data description | Date |
|---|---|---|
| 3,741 | Calls abandoned in 60 seconds or less | January 2023 |
| 3,984 | Calls abandoned in 60 seconds or less | February 2023 |
| 5,262 | Calls abandoned in 60 seconds or less | March 2023 |
| 4,153 | Calls abandoned in 60 seconds or less | April 2023 |
| 3,622 | Calls abandoned in 60 seconds or less | May 2023 |
| 1,778 | Calls abandoned in 60 seconds or less | June 2023 |
| 1,961 | Calls abandoned in 60 seconds or less | July 2023 |
| 1,580 | Calls abandoned in 60 seconds or less | August 2023 |
| 1,712 | Calls abandoned in 60 seconds or less | September 2023 |
| 1,744 | Calls abandoned in 60 seconds or less | October 2023 |
| 1,872 | Calls abandoned in 60 seconds or less | November 2023 |
| 5,070 | Calls abandoned in 60 seconds or less | December 2023 |
| 36,479 | Calls abandoned in 60 seconds or less | 2023 |
| 2,380 | Calls abandoned in 60 seconds or less | January 2024 |
| 2,693 | Calls abandoned in 60 seconds or less | February 2024 |
| 7,384 | Calls abandoned in 60 seconds or less | March 2024 |
| 5,561 | Calls abandoned in 60 seconds or less | April 2024 |
| 10,538 | Calls abandoned in 60 seconds or less | May 2024 |
| 6,422 | Calls abandoned in 60 seconds or less | June 2024 |
| 4,727 | Calls abandoned in 60 seconds or less | July 2024 |
| 4,466 | Calls abandoned in 60 seconds or less | August 2024 |
| 3,237 | Calls abandoned in 60 seconds or less | September 2024 |
| 3,129 | Calls abandoned in 60 seconds or less | October 2024 |
| 3,192 | Calls abandoned in 60 seconds or less | November 2024 |
| 7,761 | Calls abandoned in 60 seconds or less | December 2024 |
| 61,490 | Calls abandoned in 60 seconds or less | 2024 |
| 3,951 | Calls abandoned in 60 seconds or less | January 2025 |
| 4,359 | Calls abandoned in 60 seconds or less | February 2025 |
| 5,657 | Calls abandoned in 60 seconds or less | March 2025 |
| 5,714 | Calls abandoned in 60 seconds or less | April 2025 |
| 6,557 | Calls abandoned in 60 seconds or less | May 2025 |
| 5,771 | Calls abandoned in 60 seconds or less | June 2025 |
| 5,861 | Calls abandoned in 60 seconds or less | July 2025 |
| 5,859 | Calls abandoned in 60 seconds or less | August 2025 |
| 43,729 | Calls abandoned in 60 seconds or less | 2025 |
| 8,967 | Calls abandoned after 60 seconds | April 2022 |
| 4,236 | Calls abandoned after 60 seconds | May 2022 |
| 12,572 | Calls abandoned after 60 seconds | June 2022 |
| 13,107 | Calls abandoned after 60 seconds | July 2022 |
| 9,549 | Calls abandoned after 60 seconds | August 2022 |
| 7,470 | Calls abandoned after 60 seconds | September 2022 |
| 11,688 | Calls abandoned after 60 seconds | October 2022 |
| 9,576 | Calls abandoned after 60 seconds | November 2022 |
| 60,595 | Calls abandoned after 60 seconds | December 2022 |
| 137,760 | Calls abandoned after 60 seconds | 2022 |
| 11,292 | Calls abandoned after 60 seconds | January 2023 |
| 9,554 | Calls abandoned after 60 seconds | February 2023 |
| 11,373 | Calls abandoned after 60 seconds | March 2023 |
| 9,224 | Calls abandoned after 60 seconds | April 2023 |
| 6,535 | Calls abandoned after 60 seconds | May 2023 |
| 2,573 | Calls abandoned after 60 seconds | June 2023 |
| 3,044 | Calls abandoned after 60 seconds | July 2023 |
| 2,221 | Calls abandoned after 60 seconds | August 2023 |
| 2,376 | Calls abandoned after 60 seconds | September 2023 |
| 2,223 | Calls abandoned after 60 seconds | October 2023 |
| 2,792 | Calls abandoned after 60 seconds | November 2023 |
| 11,848 | Calls abandoned after 60 seconds | December 2023 |
| 75,055 | Calls abandoned after 60 seconds | 2023 |
| 3,478 | Calls abandoned after 60 seconds | January 2024 |
| 4,668 | Calls abandoned after 60 seconds | February 2024 |
| 11,860 | Calls abandoned after 60 seconds | March 2024 |
| 8,517 | Calls abandoned after 60 seconds | April 2024 |
| 18,429 | Calls abandoned after 60 seconds | May 2024 |
| 9,467 | Calls abandoned after 60 seconds | June 2024 |
| 8,097 | Calls abandoned after 60 seconds | July 2024 |
| 6,715 | Calls abandoned after 60 seconds | August 2024 |
| 4,833 | Calls abandoned after 60 seconds | September 2024 |
| 4,452 | Calls abandoned after 60 seconds | October 2024 |
| 5,158 | Calls abandoned after 60 seconds | November 2024 |
| 100,365 | Calls abandoned after 60 seconds | 2024 |
| 14,691 | Calls abandoned after 60 seconds | December 2024 |
| 6,547 | Calls abandoned after 60 seconds | January 2025 |
| 7,400 | Calls abandoned after 60 seconds | February 2025 |
| 9,366 | Calls abandoned after 60 seconds | March 2025 |
| 9,947 | Calls abandoned after 60 seconds | April 2025 |
| 8,750 | Calls abandoned after 60 seconds | May 2025 |
| 7,627 | Calls abandoned after 60 seconds | June 2025 |
| 7,862 | Calls abandoned after 60 seconds | July 2025 |
| 8,718 | Calls abandoned after 60 seconds | August 2025 |
| 66,217 | Calls abandoned after 60 seconds | 2025 |
| 73,338 | Answered calls | April 2022 |
| 71,120 | Answered calls | May 2022 |
| 70,053 | Answered calls | June 2022 |
| 70,103 | Answered calls | July 2022 |
| 61,120 | Answered calls | August 2022 |
| 58,467 | Answered calls | September 2022 |
| 66,399 | Answered calls | October 2022 |
| 60,304 | Answered calls | November 2022 |
| 592,082 | Answered calls | 2022 |
| 61,178 | Answered calls | December 2022 |
| 58,785 | Answered calls | January 2023 |
| 54,103 | Answered calls | February 2023 |
| 61,748 | Answered calls | March 2023 |
| 69,174 | Answered calls | April 2023 |
| 69,748 | Answered calls | May 2023 |
| 63,328 | Answered calls | June 2023 |
| 69,316 | Answered calls | July 2023 |
| 67,429 | Answered calls | August 2023 |
| 66,979 | Answered calls | September 2023 |
| 71,758 | Answered calls | October 2023 |
Main information
- Most recent update
- 26 September 2025
- Next update expected
- 23 October 2025
- Designation
- Management information
- Data provider
- Welsh Ambulance Services NHS Trust
- Data source
- No specific source from data provider
- Time period covered
- January 2022 to December 2025
Data notes
Overview
- Summary of dataset and variables
This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.
The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).
- Data collection or calculation
Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.
- Statistical quality
Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.
Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.
Published by
- Organisation
- Welsh Government
- Contact email
- stats.healthinfo@gov.wales