NHS 111 Wales service activity, April 2022 onwards
Contents
Standard shorthand is used in this table: [r] = revised.
| Data values | Data description | Date |
|---|---|---|
| 75,178 | Total calls offered | August 2024 |
| 88,068 | Total calls offered | July 2022 |
| 85,896 | Total calls offered | April 2022 |
| 69,877 | Total calls offered | September 2024 |
| 82,551 | Total calls offered | April 2024 |
| 81,486 | Total calls offered | January 2024 |
| 75,155 | Total calls offered | June 2025 |
| 71,003 | Total calls offered | February 2025 |
| 97,126 | Total calls offered | December 2024 |
| 67,679 | Total calls offered | June 2023 |
| 76,449 | Total calls offered | July 2024 |
| 82,551 | Total calls offered | April 2023 |
| 94,876 | Total calls offered | March 2024 |
| 73,818 | Total calls offered | January 2023 |
| 628,495 | Total calls offered | 2025 |
| 70,586 | Total calls offered | November 2023 |
| 75,725 | Total calls offered | October 2023 |
| 71,067 | Total calls offered | September 2023 |
| 77,769 | Total calls offered | January 2025 |
| 81,043 | Total calls offered | August 2025 |
| 77,911 | Total calls offered | November 2024 |
| 74,188 | Total calls offered | October 2024 |
| 74,076 | Total calls offered | August 2022 |
| 79,905 | Total calls offered | May 2023 |
| 79,282 | Total calls offered | June 2024 |
| 92,939 | Total calls offered | May 2024 |
| 81,887 | Total calls offered | October 2022 |
| 78,383 | Total calls offered | March 2023 |
| 87,710 | Total calls offered | June 2022 |
| 95,072 | Total calls offered | December 2023 |
| 73,071 | Total calls offered | November 2022 |
| 68,818 | Total calls offered | September 2022 |
| 907,978 | Total calls offered | 2023 |
| 76,631 | Total calls offered | July 2025 |
| 138,244 | Total calls offered | December 2022 |
| 83,272 | Total calls offered | May 2025 |
| 82,657 | Total calls offered | April 2025 |
| 80,965 | Total calls offered | March 2025 |
| 775,141 | Total calls offered | 2022 |
| 67,641 | Total calls offered | February 2023 |
| 71,230 | Total calls offered | August 2023 |
| 979,620 | Total calls offered | 2024 |
| 77,371 | Total calls offered | May 2022 |
| 74,321 | Total calls offered | July 2023 |
| 77,757 | Total calls offered | February 2024 |
| 5,005 | Abandoned calls | July 2023 |
| 4,351 | Abandoned calls | June 2023 |
| 10,157 | Abandoned calls | May 2023 |
| 16,635 | Abandoned calls | March 2023 |
| 13,538 | Abandoned calls | February 2023 |
| 15,033 | Abandoned calls | January 2023 |
| 183,059 | Abandoned calls | 2022 |
| 77,066 | Abandoned calls | December 2022 |
| 12,767 | Abandoned calls | November 2022 |
| 15,488 | Abandoned calls | October 2022 |
| 10,351 | Abandoned calls | September 2022 |
| 6,251 | Abandoned calls | May 2022 |
| 13,377 | Abandoned calls | April 2023 |
| 17,657 | Abandoned calls | June 2022 |
| 12,956 | Abandoned calls | August 2022 |
| 12,558 | Abandoned calls | April 2022 |
| 3,801 | Abandoned calls | August 2023 |
| 161,154 | Abandoned calls | 2024 |
| 14,577 | Abandoned calls | August 2025 |
| 13,723 | Abandoned calls | July 2025 |
| 17,965 | Abandoned calls | July 2022 |
| 15,307 | Abandoned calls | May 2025 |
| 15,661 | Abandoned calls | April 2025 |
| 15,023 | Abandoned calls | March 2025 |
| 11,759 | Abandoned calls | February 2025 |
| 10,498 | Abandoned calls | January 2025 |
| 22,452 | Abandoned calls | December 2024 |
| 7,581 | Abandoned calls | October 2024 |
| 8,070 | Abandoned calls | September 2024 |
| 11,181 | Abandoned calls | August 2024 |
| 12,824 | Abandoned calls | July 2024 |
| 15,889 | Abandoned calls | June 2024 |
| 8,350 | Abandoned calls | November 2024 |
| 28,967 | Abandoned calls | May 2024 |
| 13,377 | Abandoned calls | April 2024 |
| 19,244 | Abandoned calls | March 2024 |
| 7,361 | Abandoned calls | February 2024 |
| 5,858 | Abandoned calls | January 2024 |
| 16,918 | Abandoned calls | December 2023 |
| 111,534 | Abandoned calls | 2023 |
| 13,398 | Abandoned calls | June 2025 |
| 4,664 | Abandoned calls | November 2023 |
| 3,967 | Abandoned calls | October 2023 |
| 4,088 | Abandoned calls | September 2023 |
| 109,946 | Abandoned calls | 2025 |
| 45,299 | Calls abandoned in 60 seconds or less | 2022 |
| 16,471 | Calls abandoned in 60 seconds or less | December 2022 |
| 3,191 | Calls abandoned in 60 seconds or less | November 2022 |
| 3,800 | Calls abandoned in 60 seconds or less | October 2022 |
| 2,881 | Calls abandoned in 60 seconds or less | September 2022 |
| 3,407 | Calls abandoned in 60 seconds or less | August 2022 |
| 4,858 | Calls abandoned in 60 seconds or less | July 2022 |
| 5,085 | Calls abandoned in 60 seconds or less | June 2022 |
| 2,015 | Calls abandoned in 60 seconds or less | May 2022 |
| 3,591 | Calls abandoned in 60 seconds or less | April 2022 |
Main information
- Most recent update
- 26 September 2025
- Next update expected
- 23 October 2025
- Designation
- Management information
- Data provider
- Welsh Ambulance Services NHS Trust
- Data source
- No specific source from data provider
- Time period covered
- January 2022 to December 2025
Data notes
Overview
- Summary of dataset and variables
This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.
The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).
- Data collection or calculation
Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.
- Statistical quality
Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.
Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.
Published by
- Organisation
- Welsh Government
- Contact email
- stats.healthinfo@gov.wales