NHS 111 Wales service activity, April 2022 onwards
See what variables and values are shown in your table
| Variable | Visibility | Selected values | Action |
|---|---|---|---|
| Date | Shown in table | All 50 values | Change values |
| Data description | Shown in table | All 10 values | Change values |
Table
| Data values | Data description | Date |
|---|---|---|
| 97,123 | Total calls offered | May 2026 |
| 90,102 | Total calls offered | April 2026 |
| 87,150 | Total calls offered | March 2026 |
| 76,185 | Total calls offered | February 2026 |
| 89,129 | Total calls offered | January 2026 |
| 101,762 | Total calls offered | December 2025 |
| 88,750 | Total calls offered | November 2025 |
| 81,567 | Total calls offered | October 2025 |
| 73,504 | Total calls offered | September 2025 |
| 81,043 | Total calls offered | August 2025 |
| 76,631 | Total calls offered | July 2025 |
| 75,155 | Total calls offered | June 2025 |
| 83,272 | Total calls offered | May 2025 |
| 82,657 | Total calls offered | April 2025 |
| 80,965 | Total calls offered | March 2025 |
| 71,003 | Total calls offered | February 2025 |
| 77,769 | Total calls offered | January 2025 |
| 97,126 | Total calls offered | December 2024 |
| 77,911 | Total calls offered | November 2024 |
| 74,188 | Total calls offered | October 2024 |
| 69,877 | Total calls offered | September 2024 |
| 75,178 | Total calls offered | August 2024 |
| 76,449 | Total calls offered | July 2024 |
| 79,282 | Total calls offered | June 2024 |
| 92,939 | Total calls offered | May 2024 |
Next update expected:23 July 2026
Updates
- 18th June 2026
New month added.
- 21st May 2026
New month added.
- 23rd April 2026
New month added.
- 19th March 2026
New month added.
- 19th February 2026
New month added.
- 22nd January 2026
New month added.
- 18th December 2025
New month added.
- 21st November 2025
- 23rd October 2025
- 26th September 2025
- Dataset first published.
Main information
- Designation
- Management information
- Data provider
- Welsh Ambulance Services NHS Trust
- Data source
- No specific source from data provider
- Time period covered
- April 2022 to May 2026
Overview
- Summary of dataset and variables
This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.
The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).
- Data collection or calculation
Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.
- Statistical quality
Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.
Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.
Published by
- Organisation
- Welsh Government
- Contact email
- stats.healthinfo@gov.wales