NHS 111 Wales service activity, April 2022 onwards

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Next update expected:21 May 2026

Updates

23rd April 2026

New month added.

19th March 2026

New month added.

19th February 2026

New month added.

22nd January 2026

New month added.

18th December 2025

New month added.

21st November 2025
23rd October 2025
26th September 2025
Dataset first published.

Main information

Designation
Management information
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
April 2022 to March 2026

Overview

Summary of dataset and variables

This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.

The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).

Data collection or calculation

Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.

Statistical quality

Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.

Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.

Related reports

Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales