NHS 111 Wales service activity, April 2022 onwards

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Standard shorthand is used in this table: [r] = revised.

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Data description ( of 10 selected10 selectable options)

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Select all Total calls offered|Select None of Total calls offered
Select all Abandoned calls|Select None of Abandoned calls
Select all Answered calls|Select None of Answered calls

Date ( of 52 selected52 selectable options)

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Select all 2022|Select None of 2022
Select all 2023|Select None of 2023
Select all 2024|Select None of 2024
Select all 2025|Select None of 2025

Data valuesData descriptionDate
13,804Completed online symptom checksAugust 2022
142,836Completed online symptom checks2022
9,637Completed online symptom checksJune 2023
18,405Completed online symptom checksOctober 2022
10,720Completed online symptom checksMay 2025
87,858Completed online symptom checks2025
13,781Completed online symptom checksApril 2024
10,804Completed online symptom checksSeptember 2023
11,976Completed online symptom checksApril 2023
13,350Completed online symptom checksSeptember 2022
12,312Completed online symptom checksJune 2022
9,054Completed online symptom checksJune 2025
27,359Completed online symptom checksDecember 2022
15,254Completed online symptom checksDecember 2024
12,819Completed online symptom checksOctober 2024
12,838Completed online symptom checksJuly 2024
16,147Completed online symptom checksMarch 2024
150,863Completed online symptom checks2023
15,088Completed online symptom checksDecember 2023
13,735Completed online symptom checksMarch 2023
11,301Completed online symptom checksFebruary 2025
10,821Completed online symptom checksMarch 2025
11,529Completed online symptom checksApril 2025
9,724Completed online symptom checksJuly 2025
10,634 [r]Completed online symptom checksMay 2022
13,457Completed online symptom checksJuly 2022
16,729Completed online symptom checksNovember 2022
16,786 [r]Completed online symptom checksApril 2022
9,765Completed online symptom checksAugust 2025
12,240Completed online symptom checksNovember 2024
15,764Completed online symptom checksJanuary 2024
164,804Completed online symptom checks2024
14,708Completed online symptom checksMay 2024
12,705Completed online symptom checksJune 2024
14,679Completed online symptom checksFebruary 2024
12,089Completed online symptom checksAugust 2024
12,407Completed online symptom checksOctober 2023
12,538Completed online symptom checksNovember 2023
14,944Completed online symptom checksJanuary 2025
10,873Completed online symptom checksJuly 2023
11,208Completed online symptom checksAugust 2023
12,757Completed online symptom checksFebruary 2023
18,640Completed online symptom checksJanuary 2023
11,780Completed online symptom checksSeptember 2024
11,200Completed online symptom checksMay 2023
499,765Web hits for the NHS 111 Wales websiteFebruary 2025
455,898Web hits for the NHS 111 Wales websiteDecember 2024
354,728Web hits for the NHS 111 Wales websiteSeptember 2022
329,785Web hits for the NHS 111 Wales websiteMay 2022
351,750Web hits for the NHS 111 Wales websiteApril 2022
335,889Web hits for the NHS 111 Wales websiteJune 2022
405,915Web hits for the NHS 111 Wales websiteOctober 2022
348,944Web hits for the NHS 111 Wales websiteJuly 2022
371,106Web hits for the NHS 111 Wales websiteAugust 2022
502,720Web hits for the NHS 111 Wales websiteDecember 2022
400,084Web hits for the NHS 111 Wales websiteAugust 2025
381,004Web hits for the NHS 111 Wales websiteNovember 2022
3,593,905Web hits for the NHS 111 Wales website2025
496,369Web hits for the NHS 111 Wales websiteMarch 2025
557,028Web hits for the NHS 111 Wales websiteJanuary 2025
420,175Web hits for the NHS 111 Wales websiteApril 2025
441,743Web hits for the NHS 111 Wales websiteNovember 2024
5,521,471Web hits for the NHS 111 Wales website2024
422,094Web hits for the NHS 111 Wales websiteSeptember 2024
423,699Web hits for the NHS 111 Wales websiteMay 2025
411,658Web hits for the NHS 111 Wales websiteJune 2024
434,519Web hits for the NHS 111 Wales websiteJuly 2024
468,434Web hits for the NHS 111 Wales websiteMay 2024
508,540Web hits for the NHS 111 Wales websiteMarch 2024
429,849Web hits for the NHS 111 Wales websiteAugust 2024
470,510Web hits for the NHS 111 Wales websiteApril 2024
394,420Web hits for the NHS 111 Wales websiteJune 2025
477,564Web hits for the NHS 111 Wales websiteNovember 2023
4,890,365Web hits for the NHS 111 Wales website2023
454,736Web hits for the NHS 111 Wales websiteOctober 2023
399,716Web hits for the NHS 111 Wales websiteAugust 2023
423,844Web hits for the NHS 111 Wales websiteSeptember 2023
398,190Web hits for the NHS 111 Wales websiteJuly 2023
453,082Web hits for the NHS 111 Wales websiteDecember 2023
377,642Web hits for the NHS 111 Wales websiteApril 2023
382,105Web hits for the NHS 111 Wales websiteMay 2023
498,112Web hits for the NHS 111 Wales websiteFebruary 2024
388,382Web hits for the NHS 111 Wales websiteMarch 2023
3,381,841Web hits for the NHS 111 Wales website2022
423,668Web hits for the NHS 111 Wales websiteJanuary 2023
402,365Web hits for the NHS 111 Wales websiteJuly 2025
354,346Web hits for the NHS 111 Wales websiteJune 2023
357,090Web hits for the NHS 111 Wales websiteFebruary 2023
528,120Web hits for the NHS 111 Wales websiteJanuary 2024
451,994Web hits for the NHS 111 Wales websiteOctober 2024
1,100Calls where the caller indicated that they wished to conduct the call in WelshAugust 2022
972Calls where the caller indicated that they wished to conduct the call in WelshSeptember 2022
1,277Calls where the caller indicated that they wished to conduct the call in WelshOctober 2022
1,291Calls where the caller indicated that they wished to conduct the call in WelshJuly 2022
1,224Calls where the caller indicated that they wished to conduct the call in WelshApril 2022
1,084Calls where the caller indicated that they wished to conduct the call in WelshMay 2022
1,236Calls where the caller indicated that they wished to conduct the call in WelshNovember 2022
1,176Calls where the caller indicated that they wished to conduct the call in WelshJune 2022
1,349Calls where the caller indicated that they wished to conduct the call in WelshJuly 2025
1,692Calls where the caller indicated that they wished to conduct the call in WelshMay 2025
Showing 1 to 100 of 450 rows
Page 1 of 5

Main information

Most recent update
26 September 2025
Next update expected
23 October 2025
Designation
Management information
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2022 to December 2025

Data notes

Overview

Summary of dataset and variables

This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.

The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).

Data collection or calculation

Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.

Statistical quality

Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.

Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.

Related reports

Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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