NHS 111 Wales service activity, April 2022 onwards

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Standard shorthand is used in this table: [r] = revised.

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Data description ( of 10 selected10 selectable options)

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Select all Abandoned calls|Select None of Abandoned calls
Select all Answered calls|Select None of Answered calls

Date ( of 52 selected52 selectable options)

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Data valuesData descriptionDate
5,521,471Web hits for the NHS 111 Wales website2024
4,890,365Web hits for the NHS 111 Wales website2023
3,593,905Web hits for the NHS 111 Wales website2025
3,381,841Web hits for the NHS 111 Wales website2022
979,620Total calls offered2024
907,978Total calls offered2023
818,466Answered calls2024
796,444Answered calls2023
775,141Total calls offered2022
628,495Total calls offered2025
592,082Answered calls2022
557,028Web hits for the NHS 111 Wales websiteJanuary 2025
528,120Web hits for the NHS 111 Wales websiteJanuary 2024
518,549Answered calls2025
508,540Web hits for the NHS 111 Wales websiteMarch 2024
502,720Web hits for the NHS 111 Wales websiteDecember 2022
499,765Web hits for the NHS 111 Wales websiteFebruary 2025
498,112Web hits for the NHS 111 Wales websiteFebruary 2024
496,369Web hits for the NHS 111 Wales websiteMarch 2025
477,564Web hits for the NHS 111 Wales websiteNovember 2023
472,710Calls answered after 60 seconds2024
470,510Web hits for the NHS 111 Wales websiteApril 2024
468,434Web hits for the NHS 111 Wales websiteMay 2024
455,898Web hits for the NHS 111 Wales websiteDecember 2024
454,736Web hits for the NHS 111 Wales websiteOctober 2023
453,082Web hits for the NHS 111 Wales websiteDecember 2023
451,994Web hits for the NHS 111 Wales websiteOctober 2024
441,743Web hits for the NHS 111 Wales websiteNovember 2024
434,519Web hits for the NHS 111 Wales websiteJuly 2024
429,849Web hits for the NHS 111 Wales websiteAugust 2024
423,844Web hits for the NHS 111 Wales websiteSeptember 2023
423,699Web hits for the NHS 111 Wales websiteMay 2025
423,668Web hits for the NHS 111 Wales websiteJanuary 2023
422,094Web hits for the NHS 111 Wales websiteSeptember 2024
420,175Web hits for the NHS 111 Wales websiteApril 2025
411,658Web hits for the NHS 111 Wales websiteJune 2024
410,689Calls answered in 60 seconds or less2023
405,915Web hits for the NHS 111 Wales websiteOctober 2022
402,365Web hits for the NHS 111 Wales websiteJuly 2025
400,084Web hits for the NHS 111 Wales websiteAugust 2025
399,716Web hits for the NHS 111 Wales websiteAugust 2023
398,190Web hits for the NHS 111 Wales websiteJuly 2023
394,420Web hits for the NHS 111 Wales websiteJune 2025
388,382Web hits for the NHS 111 Wales websiteMarch 2023
385,755Calls answered after 60 seconds2023
382,105Web hits for the NHS 111 Wales websiteMay 2023
381,004Web hits for the NHS 111 Wales websiteNovember 2022
377,642Web hits for the NHS 111 Wales websiteApril 2023
377,260Calls answered after 60 seconds2022
376,769Calls answered after 60 seconds2025
371,106Web hits for the NHS 111 Wales websiteAugust 2022
357,090Web hits for the NHS 111 Wales websiteFebruary 2023
354,728Web hits for the NHS 111 Wales websiteSeptember 2022
354,346Web hits for the NHS 111 Wales websiteJune 2023
351,750Web hits for the NHS 111 Wales websiteApril 2022
348,944Web hits for the NHS 111 Wales websiteJuly 2022
343,382Calls answered in 60 seconds or less2024
335,889Web hits for the NHS 111 Wales websiteJune 2022
329,785Web hits for the NHS 111 Wales websiteMay 2022
214,822Calls answered in 60 seconds or less2022
183,059Abandoned calls2022
164,804Completed online symptom checks2024
161,154Abandoned calls2024
150,863Completed online symptom checks2023
142,836Completed online symptom checks2022
141,780Calls answered in 60 seconds or less2025
138,244Total calls offeredDecember 2022
137,760Calls abandoned after 60 seconds2022
111,534Abandoned calls2023
109,946Abandoned calls2025
100,365Calls abandoned after 60 seconds2024
97,126Total calls offeredDecember 2024
95,072Total calls offeredDecember 2023
94,876Total calls offeredMarch 2024
92,939Total calls offeredMay 2024
88,068Total calls offeredJuly 2022
87,858Completed online symptom checks2025
87,710Total calls offeredJune 2022
85,896Total calls offeredApril 2022
83,272Total calls offeredMay 2025
82,657Total calls offeredApril 2025
82,551Total calls offeredApril 2023
82,551Total calls offeredApril 2024
81,887Total calls offeredOctober 2022
81,486Total calls offeredJanuary 2024
81,043Total calls offeredAugust 2025
80,965Total calls offeredMarch 2025
79,905Total calls offeredMay 2023
79,282Total calls offeredJune 2024
78,383Total calls offeredMarch 2023
78,154Answered callsDecember 2023
77,911Total calls offeredNovember 2024
77,769Total calls offeredJanuary 2025
77,757Total calls offeredFebruary 2024
77,371Total calls offeredMay 2022
77,066Abandoned callsDecember 2022
76,631Total calls offeredJuly 2025
76,449Total calls offeredJuly 2024
75,725Total calls offeredOctober 2023
75,632Answered callsMarch 2024
Showing 1 to 100 of 450 rows
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Main information

Most recent update
26 September 2025
Next update expected
23 October 2025
Designation
Management information
Data provider
Welsh Ambulance Services NHS Trust
Data source
No specific source from data provider
Time period covered
January 2022 to December 2025

Data notes

Overview

Summary of dataset and variables

This table provides the number of calls offered, answered and abandoned for the NHS 111 service in Wales. Additionally, it provides the number of calls in which the caller indicated they wished to speak in Welsh, the number of web hits for the NHS 111 Wales website, as well as the number of web users who completed online symptom checks.

The total number of ‘offered’ calls made to the 111 service during the month is the sum of the number of answered and abandoned calls. A call is classed as 'offered' as soon as the call connects to the service's telephony system. A call is classed as 'answered' if the call was answered by a 111 call handler. A call is classed as ‘abandoned’ if the caller hung up before the call was answered by a 111 call handler following the pre-recorded message (or after the initial 30 seconds if there was no pre-recorded message).

Data collection or calculation

Local health boards submit data to the Welsh Ambulance Services University NHS Trust (WAST), who provide the Welsh Government with a combined data extract every month.

Statistical quality

Please find this information in the related NHS activity and performance summary quality report, as per the given weblink.

Note that data included in this dataset covers a time period during the coronavirus (COVID-19) pandemic, which affected both how some NHS services were offered as well as people's choices regarding health services. See the latest release for more information.

Related reports

Published by

Organisation
Welsh Government
Contact email
stats.healthinfo@gov.wales

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